It Support Engineer I, It Services

Amazon Uk Services Ltd.; Greater London; On-site; GBP 40,000 - 56,000; Full time

Job summary

Amazon Uk Services Ltd. is seeking an ITS Support Engineer to act as the go-to knowledge expert for corporate employees, delivering end-to-end on-site IT support to ensure productivity remains secure and uninterrupted.

The role requires strong networking, troubleshooting across Windows/Mac/Linux, and ability to mentor peers while engaging with diverse Amazonians across teams. It emphasizes change management, asset control, and continuous learning within a high availability environment.

Qualifications

• High school or equivalent diploma
• 2+ years of technical experience in a corporate environment supporting Windows, Mac and/or Linux
• 2+ years of experience with client, server, and network services DNS, DHCP, OSI Model and TCP/IP
• 2+ years of experience troubleshooting in a multi-user high availability environment
• 2+ years of experience with PC repair, troubleshooting, deployment and liquidation
• Bachelor’s degree in Computer Science or IT related field
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), AWS, or other industry relevant certifications
• Experience in Active Directory and Windows Server backup solutions
• Experience with audiovisual, video conferencing or event support
• Ability to write simple scripts in an administrative language
• Strong analytical skills with demonstrated problem solving abilities
• Proven ability to develop clear, concise change management and SOP documentation

Responsibilities

• Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues
• Provide on-call support for high severity incidents and act as escalation point
• Assist with triage and escalated system or network outages to reduce downtime
• Understand and execute change management activities in a high availability environment
• Collaborate with partner teams and vendors on improvement projects
• Oversee IT asset inventories
• Participate in hiring, training and mentoring peers
• Expand skills and keep up with IT policies and evolving tech

Skills

Networking experience

Customer-facing

Analytical skills

Scripting (admin)

SOP documentation

Education

Bachelor's degree in Computer Science or IT related field

CompTIA A+

CompTIA Network+

Cisco CCNA

Linux (Redhat)

AWS or other certifications

Tools

Active Directory

Windows Server backup solutions

DNS

DHCP

Video conferencing tools

A/V equipment

Job description

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees’, providing seamless end-to-end services and frictionless on-site technical support ensuring productivity remains secure and uninterrupted. Amazon’s ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful, innovative and efficient.

ITS Support Engineers have an advanced understanding of IT standards, systems and equipment deployed throughout Amazon. They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team.

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs.

Key job responsibilities

• Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
• Provide on-call support for high severity incidents and act as an escalation point of contact for team
• Assist with activities to triage and escalated system or network outages to reduce downtime
• Understand and execute change management activities in a high availability environment
• Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
• Effectively manage and oversee IT asset inventories
• Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
• Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions

A day in the life

If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill-sets.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

About the team

Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.

Inclusive Team Culture

Here at Amazon, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge-sharing, and career-advancing resources, helping you develop into a better-rounded professional.

BASIC QUALIFICATIONS

• High school or equivalent diploma

PREFERRED QUALIFICATIONS

• Experience in networking
• Excellent customer facing skills
• 2+ years of technical experience in a corporate environment supporting Windows, Mac and/or Linux
• 2+ years of experience with client, server, and network services DNS, DHCP, OSI Model and TCP/IP
• 2+ years of experience troubleshooting in a multi-user high availability environment
• 2+ years of experience with PC repair, troubleshooting, deployment and liquidation
• Occasional travel required based on needs of the business
• Bachelor’s degree in Computer Science or IT related field
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in Active Directory and Windows Server backup solutions
• Experience with audiovisual, video conferencing or event support
• Ability to write simple scripts in an administrative language
• Strong analytical skills with demonstrated problem solving abilities
• Proven ability to develop clear, concise change management and standard operating procedure (SOP) documentation

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IT Support Engineer I, IT Services • London, England, GBR