IT Support Engineer - Graduate

H3B | Services; England; On-site; GBP 33,000 - 36,000; Full time

Job summary

A growing technology firm in Uxbridge is seeking a skilled IT Support professional to manage IT equipment and assist staff with technical issues. Candidates should have a degree in IT or related fields and at least 1 year in a 2nd line support role. The role offers a competitive starting salary of £33,000 plus allowances and benefits including healthcare and bonus opportunities.

Benefits

Private Healthcare

Quarterly Bonus

Pension Scheme

Fully Expensed Business Travel

Laptop & Mobile Phone Provided

Qualifications

• Degree educated in IT, Business with IT, or Computer Science.
• 1+ years in a 2nd line support role or equivalent experience.
• Experience in corporate IT environments supporting end users.

Responsibilities

• Manage IT equipment and support for all staff.
• First point of contact for IT issues.
• Support IT infrastructure and security.

Skills

Data analysis

Project management

2nd line IT support experience

Education

Degree in IT/Business with IT/Computer Science

Tools

Microsoft Windows 11

Microsoft Office 365

AzureAD

Intune

CompTIA A+

Job description

Overview

Start Date: Immediate

Location: Uxbridge

Job Specification

• Management and support of IT equipment and phones for all staff
• Being the first point of contact and support for all IT issues that arise
• IT infrastructure and security across Keyence UK & Irelands offices
• The ordering and inventory control including, but not limited to IT and phone equipment
• Installation of IT workstations via software distribution (PC systems, laptops, operating systems and company specific software)
• Support of problems with various Microsoft components
• Various IT projects including new system implementation
• Basic level network infrastructure support and management
• Management of AzureAD, Intune, Windows 11 and Office365. With 3rd line escalation when required.
• IT supplier related activities e.g., Procurement

What We Offer

• Starting Salary: £33,000 + location allowance £2,700 (Total £35,700)
• Quarterly Bonus: Minimum £4,000 in Year 1 (guaranteed)
• Private Healthcare: Includes dental, optical, audiology, and subsidised gym membership.
• Pension Scheme: Advanced company pension with Aviva
• Life & Critical Illness Cover
• Employee Assistance Programme
• Fully Expensed Business Travel & Accommodation
• Laptop & Mobile Phone Provided

What Were Looking For

• Degree educated (IT/Business with IT/Computer Science)
• Able to effectively analyse and communicate data
• Successful management of projects within previous role
• Experience working in a corporate IT environment supporting end users
• 1+ Years in a 2nd line support role or equivalent IT Support Experience
• CompTIA A+ or similar required
• Must hold a full driving licence

About KEYENCE

KEYENCE is a world leader in Sensors, Safety, Vision, Measurement and Microscopes. Founded in Japan in 1974, Keyence has experienced rapid growth and is now turning over more than $8 billion global sales per year. We also operate on over 50% profit due to our Direct Sales model! We have been listed on Forbes The Worlds Most Innovative Companies Top 100 every year since its inception and we have over 300,000 clients worldwide, including the main blue chip manufacturers