IT Support Engineer — Frontline, Customer-Focused Tech

ISR RECRUITMENT LIMITED; Truro; On-site; GBP 25,000 - 30,000; Full time

Job summary

A professional services company is seeking an IT Support Engineer based in Truro, Cornwall. You will play a key role in providing front-line technical support and ensuring all users are connected and productive. The ideal candidate will have over 2 years' experience in IT support, with strong knowledge in Windows Server and Office 365. Excellent customer service skills are essential, alongside a proactive attitude. The position also involves assisting with new software and hardware roll-outs and IT training.

Benefits

25 days holiday plus bank holidays

Pension

Life Insurance

Medical Insurance

Responsibilities

• Provide hands-on, front-line support to keep users connected, productive, and secure.
• Assist with the roll-out of new hardware and software.
• Provide end user IT training.

Skills

Ability to work under pressure and manage multiple projects

2+ years' experience in a similar helpdesk or IT environment

Windows Server experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync)

Excellent Office 365 knowledge

Windows Desktop 10/11

Proactive attitude and passion for IT

Excellent customer service skills

Full driving licence

Experience in an ITIL environment

Job description

A professional services company is seeking an IT Support Engineer based in Truro, Cornwall. You will play a key role in providing front-line technical support and ensuring all users are connected and productive. The ideal candidate will have over 2 years' experience in IT support, with strong knowledge in Windows Server and Office 365. Excellent customer service skills are essential, alongside a proactive attitude. The position also involves assisting with new software and hardware roll-outs and IT training.