IT Support Engineer Contract

Reed; Scotland; On-site; GBP 60,000 - 80,000; Full time

Job summary

A technology recruitment agency is seeking an IT Support Engineer in Aberdeen on a contract basis. The role involves delivering first and second line support, managing support tickets, and assisting with IT infrastructure. Applicants should have over 2 years of IT support experience and strong customer service skills. This position offers an initial 12-week contract with a pay rate of up to £180 per day.

Benefits

Potential for permanent position

Competitive daily rate

Qualifications

• 2+ years of experience in IT support, including Tier 1 & 2 troubleshooting.
• Strong commitment to delivering high-quality customer service.
• Experience administering Office 365 applications.

Responsibilities

• Deliver first and second line support to end users across hardware, software, systems, and network.
• Log and manage support tickets, ensuring proper documentation.
• Assist with setting up and improving IT infrastructure.

Skills

IT support experience

Customer service commitment

Office 365 administration

Active Directory and MFA tools

Network troubleshooting

Job description

Reed Technology is working with a forward-thinking company based in Aberdeen, currently seeking to hire an IT Support Engineer on a contract basis.

Key Responsibilities

• Deliver first and second line support to end users across hardware, software, systems, and network infrastructure via phone, email, or chat.
• Log and manage support tickets, ensuring all issues and resolutions are properly documented in the system.
• Escalate complex or unresolved issues to senior technical teams when necessary.
• Assist with setting up, configuring, and improving IT infrastructure to support business operations.
• Work closely with other teams to troubleshoot issues, share knowledge, and improve service delivery.

Required Skills & Qualifications

• 2+ years of experience in IT support, including hands‑on experience with Tier 1 & 2 troubleshooting.
• Strong commitment to delivering high‑quality customer service.
• Experience administering Office 365 applications.
• Experience with Active Directory and MFA tools.
• Familiarity with network (LAN/WAN, VPN, DNS, DHCP, and Wi‑Fi) troubleshooting and basic network administration (e.g., switches, routers, firewalls).

Benefits

• Initial 12 weeks contract, paying up to £180 / day (Inside IR35).
• Possibility to go permanent after the initial contract.
• On‑site working model.