IT Support Engineer (Based in Kidderminster)

NCG; Kidderminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology support organization in Kidderminster is looking for an IT Support Engineer to provide first and second-line IT support. The role involves maintaining systems like Microsoft Teams and Office 365, managing hardware/software deployments, and aiding IT project rollouts. Ideal candidates will have strong desktop support experience and great communication skills, alongside a driving license. Employee benefits include generous annual leave and flexible working arrangements.

Benefits

Generous Annual Leave

Flexible Working

Student Discount

Government Pension Schemes

Cycle to Work

Employee Assistance Programme

Qualifications

• Strong experience in desktop support and IT project rollouts.
• Excellent knowledge of Microsoft, Apple, and Office 365 environments.
• Operational experience with Active Directory and AV systems.
• A methodical approach to troubleshooting.

Responsibilities

• Providing first and second line IT support across multiple sites.
• Supporting users with MS Teams, Office 365, and networking protocols.
• Maintaining and deploying hardware/software using SCCM.
• Managing AV systems in classrooms.

Skills

Desktop support

Microsoft Office 365

Communication skills

Active Directory

Problem-solving

Tools

SCCM

AV systems

Job description

IT Support Engineer (Based in Kidderminster College)

Are you passionate about technology and delivering excellent customer service? We're looking for a proactive and skilled IT Support Engineer to join our Information and Data Services team at NCG.

Role Description

In this role, you'll be the go-to person for IT support across our group, helping colleagues and learners make the most of systems like Microsoft Teams, Office 365, and a range of hardware and software platforms. You'll be involved in everything from desktop support and AV maintenance to digital transformation and major IT rollouts.

What You'll Be Doing

• Providing first and second line IT support across multiple sites.
• Supporting users with MS Teams, Office 365, Active Directory, and networking protocols.
• Maintaining and deploying hardware/software using tools like SCCM.
• Managing AV systems in classrooms and meeting spaces.
• Assisting with office moves and liaising with estates, telecoms, and networks teams.
• Keeping asset management and service desk systems up to date.
• Training staff and contributing to service improvement plans.

What We're Looking For

• Strong experience in desktop support and IT project rollouts.
• Excellent knowledge of Microsoft, Apple, and Office 365 environments.
• Operational experience with Active Directory and AV systems.
• Great communication and customer service skills.
• A methodical approach to troubleshooting and problem-solving.
• A full UK driving licence and access to a vehicle (or equivalent mobility).

Employee Benefits

NCG is a great place to work, with a whole host of benefits such as:

• Generous Annual Leave
• Flexible Working
• Student Discount
• Government Pension Schemes
• Cycle to Work
• Employee Assistance Programme

For more information, please see our website - Our Benefits

NCG VALUES

Our values are not just about what we do, but also how we do things. Shaped by our colleagues, customers and learners, they set the standard of how we should behave, how we work together and give us the opportunity to make the right decisions based on the values we all share.

• Being both inclusive and diverse
• Trusting and respecting our communities
• Taking ownership whilst working collaboratively
• Inspiring excellence and curiosity

For further detail about our Values and Strategy, please visit our website - Values and Strategy