IT Support Engineer Apprentice: Launch Your Tech Career

QA Apprenticeships; England; On-site; GBP 20,000 - 25,000; Part time

Job summary

A training provider is seeking an IT Support Engineer Apprentice in the United Kingdom. This role involves providing internal helpdesk support across multiple sites, managing IT support queries, and assisting with hardware and software requests. Candidates should have strong knowledge of Microsoft products, effective communication skills, and hold essential GCSE qualifications. The position offers flexible working hours, a base salary of £20,000, and opportunities for salary progression and permanent employment post-apprenticeship.

Benefits

Generous holiday allowance

Free on-site parking

Training and development opportunities

Share scheme

Performance bonus

Qualifications

• Prospective apprentices must not hold an existing qualification at the same or higher level.
• Ability to provide international qualifications documentation is necessary.

Responsibilities

• Provide 1st line internal helpdesk support to all users across all sites.
• Respond to IT support queries in person, over the phone, email, and helpdesk application.
• Carry out daily systems checks.

Skills

Flexible pro-active approach

Good communication skills

Basic understanding of PC hardware set-up

Strong knowledge of Microsoft Office and Windows 11

Ability to work in a team

Education

3 GCSEs (or equivalent) at grades 4 (A-C)

GCSE Maths and English at grades 3 (D or above)

Job description

A training provider is seeking an IT Support Engineer Apprentice in the United Kingdom. This role involves providing internal helpdesk support across multiple sites, managing IT support queries, and assisting with hardware and software requests. Candidates should have strong knowledge of Microsoft products, effective communication skills, and hold essential GCSE qualifications. The position offers flexible working hours, a base salary of £20,000, and opportunities for salary progression and permanent employment post-apprenticeship.