IT Support Engineer Apprentice. Job in Lichfield Education & Training Jobs

QA; Lichfield; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading apprenticeship provider in Lichfield is offering a role where you will provide IT support, including helpdesk and onsite assistance. Ideal candidates should have at least 3 GCSEs and strong communication skills. This is a great opportunity to gain experience in IT services and potentially secure permanent employment after the apprenticeship.

Benefits

Friendly small team

Fast development

Opportunities for career enhancement

Company social events

Business laptop & mobile phone after probation

Qualifications

• Must not hold an existing qualification at the same or higher level as this apprenticeship.
• Combination of qualifications and experience may be considered.

Responsibilities

• Helpdesk telephone support
• Onsite support
• Onsite installations
• Remote management & monitoring of IT systems
• Remote software support
• Daily checks of IT systems
• Monthly checks of IT systems

Skills

Effective communication

Self-motivated to learn

Professional approach

Good time management

Effective troubleshooter

Logical thinker

Education

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

GCSE Maths and English (or equivalents) at grades 3+ (D or above)

Job description

About RHP Computer Solutions

RHP Computer Solutions is a Lichfield-based IT support company providing managed IT services, cybersecurity, cloud solutions, and network support for small to medium-sized businesses. Founded in 2010, they focus on delivering personalised, flexible IT assistance-without long-term contracts-covering everything from server migrations and wireless infrastructure to cyber essentials auditing and ongoing service-desk support.

Responsibilities

• Helpdesk telephone support
• Onsite support
• Onsite installations
• Remote management & monitoring of IT systems
• Remote software support
• Daily checks of IT systems
• Monthly checks of IT systems

Desirable skills

• Effective communication
• Self-motivated to learn
• Professional approach
• Good time management
• Effective troubleshooter
• Logical thinker

Entry requirements

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: Monday to Friday, 9am - 5pm, with 1 hour lunch break

Benefits

• Friendly small team
• Fast development
• Opportunities to undertake further qualifications for career enhancement
• Fantastic broad knowledge of business IT support gained
• Company social events
• Business laptop & mobile phone after probation period

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.