IT Support Engineer Apprentice

QA Ltd; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A growing IT training provider in the UK is looking for apprentices to join their team in IT support. The role involves providing helpdesk support, on-site installations, and remote monitoring of systems. Ideal candidates are self-motivated learners with a professional approach and requisite GCSE qualifications. This apprenticeship provides an excellent opportunity to earn while gaining valuable skills in the IT industry.

Benefits

Earn while you learn

Launch a career in IT

Qualifications

• Prospective apprentices must not hold an existing qualification at the same or higher level.
• International qualifications need to be documented for comparison with UK qualifications.

Responsibilities

• Provide helpdesk telephone support.
• Carry out on-site support and installations.
• Conduct remote management and monitoring of IT systems.

Skills

Self‑motivated to learn

Professional approach

Good time management

Effective troubleshooter

Logical thinker

Education

GCSEs at grades 4+ (A‑C) in any subject

GCSE Maths and English at grades 3+ (D or above)

Job description

Overview

RHP Computer Solutions is a Lichfield-based IT support company providing managed IT services, cybersecurity, cloud solutions, and network support for small to medium-sized businesses. Founded in 2010, they focus on delivering personalised, flexible IT assistance-without long‑term contracts, covering everything from server migrations and wireless infrastructure to cyber essentials auditing and ongoing service‑desk support.

90% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average.

Responsibilities

• Helpdesk telephone support
• On‑site support
• On‑site installations
• Remote management & monitoring of IT systems
• Remote software support
• Daily checks of IT systems
• Monthly checks of IT systems
• Effective communication

Qualifications

• Self‑motivated to learn
• Professional approach
• Good time management
• Effective troubleshooter
• Logical thinker, 3 GCSEs (or equivalent) at grades 4+ (A‑C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
• International equivalents of the above qualifications: at the time of your application you must be able to provide an official document that shows how your international qualifications compare to the UK qualifications
• 60% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average (Note the statistic above may be duplicated for emphasis)

Benefits

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we are a top 50 training provider, dedicated to helping you succeed.