IT Support Engineer (3rd Line)

Certain Advantage; Oxford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology and engineering firm in the United Kingdom is seeking a network infrastructure engineer to assist with the maintenance and troubleshooting of network systems. Candidates should possess a strong working knowledge of firewalls, routing, and Cisco network equipment. The role will involve providing Level 3 support and ensuring network performance is optimized.

Qualifications

• Strong working knowledge of firewalls and routing required.
• Solid knowledge of networking and IP networks essential.
• Knowledge and experience of Cisco network equipment configuration is necessary.

Responsibilities

• Assist with the maintenance and troubleshooting of network infrastructure.
• Monitor network performance and escalate issues to senior engineers.
• Support the setup and maintenance of VPN connections.

Skills

Firewalls and routing

Networking and IP networks

Cisco network equipment configuration

Corporate environment experience

IT/IM architecture

Virtualization platforms (ESXi, vCenter)

Secure environment experience

Broad technical background

ITIL principles

Job description

Responsibilities

• Assist with the maintenance and troubleshooting of network infrastructure, including firewalls, routers, switches, and wireless access points.
• Monitor network performance and escalate any critical issues to senior engineers or the network team.
• Support the setup and maintenance of VPN connections and other remote access solutions for employees working off-site.
• Support the setup and maintenance of proxies and GPO policies.
• Provide Level 3 support to end-users for hardware, software, and network-related issues.
• Troubleshoot and resolve technical problems, ensuring prompt resolution to minimise downtime.
• Assist with installing, configuring, and upgrading computer hardware, operating systems, and software applications.

Qualifications

• Strong working knowledge of firewalls and routing.
• Solid knowledge of networking and IP networks.
• Knowledge and experience of Cisco network equipment configuration.
• Previous experience working in a corporate environment.
• Detailed knowledge of IT/IM architecture.
• Exposure to virtualization platforms (ESXi, vCenter).
• Experience working in a secure environment.
• Broad technical background.
• Working knowledge of ITIL principles.

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