IT Support Engineer (2nd-Level)

Enigmatic Smile Limited; United Kingdom; On-site; GBP 35,000 - 45,000; Full time

Job summary

A technology company based in Basingstoke is seeking an IT Support Engineer to provide 2nd-level support. The ideal candidate will have over 3 years of experience, particularly with Mac OS, Google Workspace, and Office 365. Responsibilities include managing IT asset inventories and collaborating with other teams to enhance reliability. The position offers a salary range of £35,000 to £45,000 and various benefits including private medical insurance.

Benefits

Salary up to £40,000 DOE

Professional development and certification support

Flexible working hours

28 days holiday + local bank holidays

Private Medical Insurance

Qualifications

• 3+ years of experience in IT Support or a similar user-facing role.
• Strong experience with Mac OS support and administration.
• Hands-on experience with Jamf for device management.
• Working knowledge of Google Workspace and Office 365.

Responsibilities

• Provide 2nd-level support to internal users across multiple regions.
• Support and troubleshoot Mac OS devices and peripherals.
• Administer and support Google Workspace and Office 365 environments.
• Manage endpoints using Jamf.
• Lead and execute onboarding and offboarding processes.

Skills

Mac OS support

Jamf for device management

Google Workspace

Office 365 support

Vulnerability management

Clear communication skills

Attention to detail

Job description

Position

IT Support Engineer at Enigmatic Smile Limited. Based in Basingstoke, England, United Kingdom, this role supports our global teams and focuses on 2nd‑level support for Mac OS, Google Workspace, and Office 365 environments.

Key Responsibilities

• Provide 2nd‑level support to internal users across multiple regions remotely
• Support and troubleshoot Mac OS devices, hardware, and peripherals
• Administer and support Google Workspace and Office 365 environments
• Manage endpoints using Jamf (policies, configuration, compliance)
• Lead and execute onboarding and offboarding processes, including account provisioning, equipment preparation, and access removal
• Perform user access management, including regular access reviews and ensuring least‑privilege principles are maintained
• Troubleshoot and support Cloudflare products, including Cloudflare WARP, and assist with identity/access workflows
• Maintain accurate IT asset inventories and ensure full device lifecycle tracking
• Carry out vulnerability management and patch management tasks across supported systems
• Support daily use and troubleshooting of Slack, Atlassian (Jira/Confluence), and other collaboration platforms
• Document troubleshooting steps and procedures and contribute to the internal knowledge base
• Collaborate with IT, DevOps, and Security teams to enhance reliability, security, and user experience

Requirements

• 3+ years of experience in IT Support or a similar user‑facing role
• Strong experience with Mac OS support and administration
• Hands‑on experience with Jamf for device management
• Working knowledge of Google Workspace and Office 365
• Experience executing and improving onboarding and offboarding workflows
• Experience performing user access reviews, creating access requests, and coordinating approvals
• Practical experience with vulnerability management and patch management
• Experience maintaining and reconciling asset inventory systems
• Operational experience in ISO 27001 and PCI‑DSS regulated environments
• Clear communication skills and ability to support users of varying technical levels
• Proactive, positive mindset, strong attention to detail, and collaborative approach

Nice‑to‑Have

• Experience with Google Cloud Platform (GCP)
• Familiarity with Cloudflare Zero Trust / Access
• Understanding of secure workstation baselines and endpoint hardening
• Awareness of identity and authentication models (SSO, MFA, Conditional Access)
• Previous experience in SaaS, fintech, startup, or scale‑up environments

Personal Attributes

• Proactive, positive, and solution‑oriented mindset
• Detail‑oriented and methodical in follow‑through and documentation
• Team player who collaborates well across functional groups
• Comfortable working in a fast‑paced, changing environment where ownership is key

Benefits

• Salary: Up to £40,000 DOE
• Opportunity to help shape infrastructure strategy during AWS multi‑org expansion
• Collaborative, security‑first engineering culture
• Professional development and certification support
• Flexible working hours and opportunity to work abroad
• 28 days holiday + local bank holidays
• Private Medical Insurance + dependent cover (Vitality)

Seniority level

Associate

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting

Location & Salary

Basingstoke, England, United Kingdom – £35,000 to £45,000 per annum