IT Support Engineer | 2nd/3rd Line, Growth & Impact

Castle Employment; Leeds; On-site; GBP 38,000; Full time

Job summary

A respected IT services provider in Leeds is seeking an IT Support Engineer to deliver high-quality support and improve IT systems. This role involves working closely with users, colleagues, and suppliers to ensure efficient technology operations. The ideal candidate has experience in 2nd and 3rd line support, strong problem-solving abilities, and a customer-focused attitude. The organization offers a salary up to £38,000 along with opportunities for career development within a supportive environment.

Benefits

Salary up to £38,000 based on experience

Opportunities for career development

Qualifications

• Experience in IT support or infrastructure roles, specifically 2nd and 3rd line.
• Proficient in Windows, Office 365, and networking.
• Strong troubleshooting and technical support skills.

Responsibilities

• Provide high-quality 2nd and 3rd line support to users.
• Identify and implement improvements in IT systems.
• Work collaboratively to resolve technical issues.
• Manage incidents and changes using ITIL principles.
• Maintain documentation and asset records.

Skills

Customer-focused approach

Strong communication skills

Problem-solving ability

Attention to detail

Technical knowledge of Windows

Technical knowledge of Office 365

Networking knowledge

End-user device knowledge

Tools

IT service management tools

Job description

A respected IT services provider in Leeds is seeking an IT Support Engineer to deliver high-quality support and improve IT systems. This role involves working closely with users, colleagues, and suppliers to ensure efficient technology operations. The ideal candidate has experience in 2nd and 3rd line support, strong problem-solving abilities, and a customer-focused attitude. The organization offers a salary up to £38,000 along with opportunities for career development within a supportive environment.