IT Support Engineer (2nd/3rd Line)

TipTopJob; West Yorkshire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading manufacturing company based in Wakefield is seeking an experienced IT Support Engineer to handle 2nd and 3rd line support. The role involves mentoring 1st line engineers, resolving complex technical issues, and working directly on the factory floor. Candidates should have a strong background in Windows Server and networking. This position offers a competitive salary and comprehensive benefits including 25 days of holiday, health cash plan, and more.

Benefits

25 days Holiday + Bank Holidays

Health cash plan

Pension Scheme

Monthly Employee value awards up to £75

Personal development programmes

Free parking

Qualifications

• Experience in a support role with hands-on troubleshooting.
• Strong understanding of networking concepts.
• Ability to document fixes and create knowledge bases.

Responsibilities

• Handle escalated support tickets from 1st line.
• Troubleshoot and resolve software, hardware and network issues.
• Administer Windows Server and Active Directory.

Skills

Experience in a 2nd or 3rd line support role

Strong knowledge of Windows Server

Active Directory and Microsoft 365 administration

Networking knowledge (routing, switching, VLANs, VPNs, firewalls)

Familiarity with virtualisation platforms (VMware, Hyper V)

Confident troubleshooting of technical issues

Clear communication skills

Job description

IT Support Engineer (2nd /3rd Line)

CO Manufacturing

Wakefield

Competitive Salary + Benefits

Mon : Fri, 40 hours a week

Benefits

25 days Holiday + Bank Hols Health cash plan Pension Scheme Monthly Employee value awards up to A GBP 75 Personal development programmes through courses and training Free parking

About Us

CO Manufacturing is the manufacturing hub of the A GBP 60 million turn over Conservatory Outlet Group, producing high:quality windows, doors, and conservatory roofs for a network of leading home improvement retailers, new build sites and trade businesses across the UK. Based in Wakefield, we combine advanced technology with skilled craftsmanship to deliver exceptional products that help homeowners transform their living spaces.

Our success is built on teamwork, innovation, and a commitment to quality at every stage of the process from design and production through to delivery. We’re proud to invest in our people, offering hands‑on training, career development, and the opportunity to grow within a business that values hard work and new ideas.

About The Role

We are looking for an experienced IT Support Engineer who can handle both 2nd and 3rd line support. You will be the person that mentors our 1st line engineer and who they turn to when issues need deeper investigation. You will take ownership of escalated tickets, diagnose and resolve complex technical problems and help prevent issues from reoccurring by identifying root causes.

Responsibilities

This is a hands on role based on site. At times you will need to work directly on the factory floor or complete basic physical tasks such as installing hardware or setting up equipment. Occasional travel to other Conservatory Outlet Group companies may also be required. Other responsibilities include:

• Handling escalated support tickets from 1st line
• Troubleshooting and resolving complex software, hardware and network issues
• Administering Windows Server, Active Directory, Group Policy and user permissions
• Supporting Microsoft 365 and device management through Intune and Endpoint Manager
• Managing installation, upgrades and system maintenance tasks
• Documenting fixes and helping build internal knowledge bases
• Providing guidance and support to the wider IT team

What We Are Looking For

• Experience in a 2nd or 3rd line support role
• Strong knowledge of Windows Server, Active Directory and Microsoft 365 administration
• Good understanding of networking including routing, switching, VLANs, VPNs and firewalls
• Familiarity with virtualisation platforms such as VMware or Hyper V
• Confident troubleshooting more advanced technical issues
• Able to follow through on problems and take responsibility for outcomes
• Clear communicator who can explain issues in a straightforward way

How

Ready to start your career with us? Apply with your CV

Please note EqualsOne are advertising this on behalf of Conservatory Outlet Group and are not acting as recruitment agency, all applications will come directly to Conservatory Outlet Group.

INDLS

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.