IT Support Engineer (2nd/3rd Line)

CO Manufacturing; West Yorkshire; On-site; GBP 80,000 - 100,000; Full time

Job summary

A manufacturing company in West Yorkshire is seeking an IT Support Engineer to provide 2nd and 3rd line support. The role involves troubleshooting and resolving complex technical issues, mentoring junior staff, and maintaining systems on-site. Candidates should have strong knowledge of Windows Server, Active Directory, and networking. This position offers competitive salary and benefits, including training and development opportunities.

Benefits

25 days Holiday + Bank Holidays

Health cash plan

Pension Scheme

Monthly Employee value awards up to £75

Personal development programmes

Free parking

Qualifications

• Experience in a 2nd or 3rd line support role.
• Strong knowledge of Windows Server, Active Directory, and Microsoft 365 administration.
• Good understanding of networking including routing, switching, VLANs, VPNs, and firewalls.

Responsibilities

• Handling escalated support tickets from 1st line.
• Troubleshooting and resolving complex software, hardware, and network issues.
• Documenting fixes and helping build internal knowledge bases.

Skills

Windows Server Administration

Active Directory

Microsoft 365

Networking

Troubleshooting

Virtualization

Job description

CO Manufacturing

Wakefield

Competitive Salary + Benefits

Mon - Fri, 40 hours a week

Benefits: 25 days Holiday + Bank Hols | Health cash plan | Pension Scheme | Monthly Employee value awards up to £75 | Personal development programmes through courses and training | Free parking

About us

CO Manufacturing is the manufacturing hub of the £60 million turnover Conservatory Outlet Group, producing high-quality windows, doors, and conservatory roofs for a network of leading home improvement retailers, new build sites and trade businesses across the UK. Based in Wakefield, we combine advanced technology with skilled craftsmanship to deliver exceptional products that help homeowners transform their living spaces.

Our success is built on teamwork, innovation, and a commitment to quality at every stage of the process from design and production through to delivery. We’re proud to invest in our people, offering hands‑on training, career development, and the opportunity to grow within a business that values hard work and new ideas.

About the Role

We are looking for an experienced IT Support Engineer who can handle both 2nd and 3rd line support. You will be the person that mentors our 1st line engineer and who they turn to when issues need deeper investigation. You will take ownership of escalated tickets, diagnose and resolve complex technical problems and help prevent issues from reoccurring by identifying root causes.

This is a hands on role based on site. At times you will need to work directly on the factory floor or complete basic physical tasks such as installing hardware or setting up equipment. Occasional travel to other Conservatory Outlet Group companies may also be required.

Other responsibilities include:

• Handling escalated support tickets from 1st line
• Troubleshooting and resolving complex software, hardware and network issues
• Administering Windows Server, Active Directory, Group Policy and user permissions
• Supporting Microsoft 365 and device management through Intune and Endpoint Manager
• Managing installation, upgrades and system maintenance tasks
• Documenting fixes and helping build internal knowledge bases
• Providing guidance and support to the wider IT team

What we are looking for

• Experience in a 2nd or 3rd line support role
• Strong knowledge of Windows Server, Active Directory and Microsoft 365 administration
• Good understanding of networking including routing, switching, VLANs, VPNs and firewalls
• Familiarity with virtualisation platforms such as VMware or Hyper V
• Confident troubleshooting more advanced technical issues
• Able to follow through on problems and take responsibility for outcomes
• Clear communicator who can explain issues in a straightforward way

How to apply

Ready to start your career with us? Apply with your CV

Please note EqualsOne are advertising this on behalf of Conservatory Outlet Group and are not acting as recruitment agency, all applications will come directly to Conservatory Outlet Group