IT Support Engineer (2nd/3rd Line)

Equals One Ltd; Wakefield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A technology company in Wakefield is seeking an experienced IT Support Engineer to provide 2nd and 3rd line support. Responsibilities include troubleshooting complex issues and mentoring 1st line support. The ideal candidate should have strong knowledge of Windows Server, Active Directory, and networking. This hands-on role requires some physical tasks and occasional travel to other company sites. Join us to contribute to our commitment to quality and teamwork.

Benefits

25 days holiday + bank holidays

Health cash plan

Pension scheme

Monthly employee value awards up to £75

Personal development programmes

Free parking

Qualifications

• Experience in a 2nd or 3rd line support role.
• Strong knowledge of Windows Server, Active Directory and Microsoft 365 administration.
• Good understanding of networking including routing, switching, VLANs, VPNs and firewalls.

Responsibilities

• Handle escalated support tickets from 1st line.
• Troubleshoot and resolve complex software, hardware and network issues.
• Document fixes and help build internal knowledge bases.

Skills

Windows Server

Active Directory

Microsoft 365 administration

Networking

Troubleshooting

Virtualisation platforms

Job description

IT Support Engineer (2nd/3rd Line)

Location: Wakefield
Hours: Mon – Fri, 40 hours a week
Salary: Competitive Salary + Benefits

Benefits

• 25 days holiday + bank holidays
• Health cash plan
• Pension scheme
• Monthly employee value awards up to £75
• Personal development programmes through courses and training
• Free parking

About CO Manufacturing

CO Manufacturing is the manufacturing hub of the £60 million turnover Conservatory Outlet Group, producing high‑quality windows, doors, and conservatory roofs for a network of leading home improvement retailers, new build sites and trade businesses across the UK. Based in Wakefield, we combine advanced technology with skilled craftsmanship to deliver exceptional products that help homeowners transform their living spaces.

Our success is built on teamwork, innovation, and a commitment to quality at every stage of the process from design and production through to delivery. We’re proud to invest in our people, offering hands‑on training, career development, and the opportunity to grow within a business that values hard work and new ideas.

About the Role

We are looking for an experienced IT Support Engineer who can handle both 2nd and 3rd line support. You will be the person that mentors our 1st line engineer and who they turn to when issues need deeper investigation. You will take ownership of escalated tickets, diagnose and resolve complex technical problems and help prevent issues from reoccurring by identifying root causes.

This is a hands‑on role based on site. At times you will need to work directly on the factory floor or complete basic physical tasks such as installing hardware or setting up equipment. Occasional travel to other Conservatory Outlet Group companies may also be required.

• Handling escalated support tickets from 1st line
• Troubleshooting and resolving complex software, hardware and network issues
• Administering Windows Server, Active Directory, Group Policy and user permissions
• Supporting Microsoft 365 and device management through Intune and Endpoint Manager
• Managing installation, upgrades and system maintenance tasks
• Documenting fixes and helping build internal knowledge bases
• Providing guidance and support to the wider IT team

What we are looking for

• Experience in a 2nd or 3rd line support role
• Strong knowledge of Windows Server, Active Directory and Microsoft 365 administration
• Good understanding of networking including routing, switching, VLANs, VPNs and firewalls
• Familiarity with virtualisation platforms such as VMware or Hyper‑V
• Confident troubleshooting more advanced technical issues
• Able to follow through on problems and take responsibility for outcomes
• Clear communicator who can explain issues in a straightforward way

How to apply

Ready to start your career with us? Apply with your CV.

Equal Opportunity

We are an equal opportunity employer and welcome applications from all qualified candidates.