IT Support Engineer – 1st and 2nd Line – Kingston, Surrey – Hybrid - £40,000

ASHDOWN GROUP; City Of London; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading IT solutions provider in London is seeking an IT Support Engineer to provide 1st and 2nd line support for internal users and clients. This role involves troubleshooting in a Windows and M365 environment, with a hybrid work model of 3 days in the office and 2 days working from home. The ideal candidate should have experience in similar roles and strong documentation skills. The salary ranges from £35,000 to £40,000 based on experience.

Qualifications

• Strong incident resolution and service request fulfilment skills.
• Experience as a Service Desk Analyst or IT Support Engineer.
• ITIL Foundation accreditation is a bonus.

Responsibilities

• Investigating and resolving issues for office-based and remote users.
• Providing desktop, laptop, and mobile device support.
• Completing ad hoc project work such as device builds.

Skills

Windows 10

Windows 11

Microsoft Office applications

M365

VPN

Good documentation skills

Tools

Windows 10

Microsoft Office applications

Mobile device management (MDM)

VPN

Job description

IT Support Engineer – 1st and 2nd Line – Kingston, Surrey – Hybrid - £40,000

IT Support Engineer – 1 st and 2 nd Line – Kingston, Surrey – Hybrid - £40,000

Service Desk Analyst

A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment.

Please note – hybrid working is offered – 3 days per week in the Kingston office and 2 at home.

Key responsibilities

• Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs
• Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365
• Completing ad hoc project work such as device builds, IT onboarding and application deployment

Previous experience across the following technologies is essential

• Windows 10 and Windows 11
• Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint
• Mobile device (including via MDM) mostly Android and laptop estates
• VPN
• Good understanding of security good practices
• Good documentation skills

The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus.

The salary on offer for this role is £35,000 - £40,000 (depending on experience) plus benefits.