IT Support Engineer (1st/2nd Line)

Equals One Ltd; Wakefield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A UK-based manufacturing company is seeking an IT Support Engineer to provide hands-on support in a 1st/2nd line capacity. The role involves troubleshooting common issues, supporting Windows Server and Active Directory, and requires strong communication skills. Candidates should have 1-3 years of experience and a basic understanding of networking. This position offers competitive salary and benefits including career development opportunities.

Benefits

25 days Holiday + Bank Hols

Health cash plan

Pension Scheme

Monthly Employee value awards up to £75

Personal development programmes

Free parking

Qualifications

• At least 1-3 years’ experience in 1st line support.
• Experience in a 1st or 2nd line support role.
• Basic understanding of networking including routing, switching, VLANs, VPNs and firewalls.

Responsibilities

• Initial point of contact for users.
• Troubleshooting and resolving common issues.
• Supporting the administration of Windows Server and Active Directory.

Skills

MS365 user support

Installing hardware/software

Troubleshooting issues

Networking basics

Clear communication

Tools

Active Directory

Windows Server

Intune and Endpoint Manager

Job description

IT Support Engineer (1st/2nd Line)
CO Manufacturing
Competitive Salary + Benefits
Mon – Fri, 40 hours a week

Benefits

25 days Holiday + Bank Hols | Health cash plan | Pension Scheme | Monthly Employee value awards up to £75 | Personal development programmes through courses and training | Free parking

About us

CO Manufacturing is the manufacturing hub of the £60 million turnover Conservatory Outlet Group, producing high-quality windows, doors, and conservatory roofs for a network of leading home improvement retailers, new build sites and trade businesses across the UK. Based in Wakefield, we combine advanced technology with skilled craftsmanship to deliver exceptional products that help homeowners transform their living spaces.

Our success is built on teamwork, innovation, and a commitment to quality at every stage of the process from design and production through to delivery. We’re proud to invest in our people, offering hands‑on training, career development, and the opportunity to grow within a business that values hard work and new ideas.

About the Role

The role is aimed at someone with at least 1-3 years’ experience in 1st line support who is also ready to learn and take responsibility for more complex troubleshooting and technical tasks. You will be working in a small helpdesk team providing support to both our onsite manufacturing facility and wider sales network.

This is a hands‑on role based on site. At times you will need to work directly on the factory floor or complete basic physical tasks such as installing hardware or setting up equipment. Occasional travel to other Conservatory Outlet Group companies may also be required.

Key responsibilities

• Initial point of contact for users
• Troubleshooting and resolving common and reoccurring issues under the guidance of the senior support staff
• Escalate complex and unresolved tickets
• Supporting the administration of Windows Server, Active Directory, Group Policy and user permissions
• Supporting Microsoft 365 and device management through Intune and Endpoint Manager
• Handling installation, upgrades and system maintenance tasks
• Documenting fixes and helping build internal knowledge bases
• Asset Management

What we are looking for

• Experience in a 1st or 2nd line support role
• Strong knowledge of general helpdesk support e.g. MS365 user support, installing hardware/software, troubleshooting issues
• A basic understanding of networking including routing, switching, VLANs, VPNs and firewalls
• Clear communicator who can explain issues in a straightforward way

How to apply

Ready to start your career with us? Apply with your CV