IT Support Engineer (1st /2nd line)

IT Talent Solutions; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology firm in Birmingham is looking for an enthusiastic IT Support Engineer for a 3-month contract. You will provide first and second line support for technical issues, manage user accounts through Active Directory, and support users with Windows OS and Microsoft 365. Ideal candidates will have a strong understanding of IT support, excellent communication skills, and a proactive approach to learning. This role offers a supportive working environment with opportunities to develop technical skills.

Benefits

Supportive, team-oriented working environment

Exposure to a range of systems and technologies

Opportunity to develop technical skills and progress your IT career

Qualifications

• Strong understanding of 1st line support and some knowledge of 2nd line tasks.
• Excellent communication and customer service skills.
• Proactive approach and a willingness to learn.

Responsibilities

• Act as the first point of contact for IT incidents and service requests.
• Provide remote and deskside support for laptops, desktops, and mobile devices.
• Troubleshoot hardware, software, and network issues.
• Log and manage tickets through the service desk system.
• Support users with Windows OS and Microsoft 365.
• Manage user accounts and permissions via Active Directory.
• Escalate more complex issues to 2nd line support when necessary.

Skills

IT Support experience

Windows desktop

Microsoft 365

Active Directory management

Remote support tools

Basic networking knowledge

Azure or cloud environments

Job description

IT Support Engineer (1st /2nd line)

Overview

We are looking for an enthusiastic and reliable IT Support Engineer, based in Birmingham, to join a busy and supportive technology team on a 3-month contract.

This position is ideal for someone with a strong understanding in 1st line support and some exposure to 2nd line tasks, who is excited to learn, develop new skills, and contribute to a friendly, collaborative environment.

You will be the first point of contact for technical issues, providing professional and efficient support across hardware, software, and user queries. The role suits someone with a proactive approach, strong communication skills, and a genuine passion for IT.

Key Responsibilities

• Act as the first point of contact for IT incidents and service requests
• Provide remote and deskside support for laptops, desktops, and mobile devices
• Troubleshoot hardware, software, and network issues
• Log and manage tickets through the service desk system
• Support users with Windows OS and Microsoft 365
• Manage user accounts and permissions via Active Directory
• Escalate more complex issues to 2nd line support when necessary

Skills & Experience

• Experience in IT Support
• Strong understanding of Windows desktop and Microsoft 365
• Knowledge of Active Directory user and group management
• Familiarity with remote support tools (RDP, TeamViewer, LogMeIn, etc.)
• Basic networking and troubleshooting knowledge
• Understanding of Azure or cloud environments (advantageous, not essential)
• Excellent communication and customer service skillsPositive attitude, attention to detail, and a strong willingness to learn

The Benefits

• Supportive, team-oriented working environment
• Exposure to a range of systems and technologies
• Genuine opportunity to develop technical skills and progress your IT career

If this role sounds like a good fit, it would be great to hear from you!