IT Support Engineer

Eurofins; Wolverhampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global analytical testing firm is seeking an IT Support Engineer to provide infrastructure support across the UK and Ireland. The role involves resolving hardware and software issues, configuring PCs, and ensuring high levels of customer care. Ideal candidates will have strong Windows support and communication skills, along with the ability to work independently and as part of a team. This position reports a commitment to diversity and sustainability in the workplace.

Benefits

Life Assurance (4 times annual salary)

Holiday Purchase Scheme

Enhanced Maternity, Paternity and Adoption Pay Scheme

Company Pension Plan

Employee Assistance Programme – 24/7 confidential support

Free car parking

Worldwide career opportunities

Perkbox access for savings

Qualifications

• In depth knowledge and experience of supporting appropriate versions of Microsoft Windows.
• Appropriate experience in a similar support role.

Responsibilities

• Provide desk-side and remote support to users, resolving hardware and software issues.
• Set up, configure and install new PCs and associated equipment.
• Provide local support for desktop, server and network infrastructure equipment.
• Ensure high levels of internal and external customer care.

Skills

Microsoft Windows support

Hardware support skills

Basic Windows Server administration

Microsoft Exchange/Outlook support

Microsoft Office support

Ticketing systems experience

Strong communication skills

Organizational skills

Time management

Job description

Overview

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Note: Unfortunately, we are unable to provide visa sponsorship for this role.

Working hours: Monday - Friday, 9am - 5pm. Travel to other Eurofins UK sites may be required.

Role

As an IT Support Engineer, you will provide IT infrastructure support to users based at supported sites across the UK and Ireland.

Main Duties

• Provide desk-side and remote support to users, including resolving hardware and software issues.
• Adhere to KPIs and SLAs.
• Set up, configure and install new PCs and associated equipment in accordance with company procedures.
• Provide local support for desktop, server and network infrastructure equipment.
• Open to work off site at Eurofins locations within UK and Ireland. A key part of this role will require regular travel to supported sites throughout the UK and Ireland; although the role will have a specified base location.
• Provide a high level of internal and external customer care.
• Partake in any developmental training as required in compliance with the Company Standard.
• Participate in covering on-site and off-site support, which may be part of a shift rotation.
• Prepare technical proposals for improvement together with line manager.
• Creation and maintenance of working documentation, for example, SOPs and FAQs.

Qualifications

• In depth knowledge and experience of supporting appropriate versions of Microsoft Windows.
• Strong hardware support skills, including maintenance of PCs, printers and other associated equipment.
• Experience of basic Windows Server administration, including AD user creation, password administration, Group Policy etc.
• Microsoft Exchange/Outlook client.
• Strong Microsoft Office support skills.
• Ticketing systems such as ServiceNow.
• Full driving licence.
• Strong communication skills.
• Able to work alone and also as part of a team.
• Ability to plan, prioritise and organise own work.
• Excellent time keeping.
• Appropriate experience in a similar support role.
• Adhering to SLAs and meeting KPIs.

Benefits

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.

As a Eurofins employee you will benefit from:

• Life Assurance (4 times annual salary)
• Holiday Purchase Scheme
• Enhanced Maternity, Paternity and Adoption Pay Scheme
• Company Pension Plan
• Employee Assistance Programme – 24/7 confidential support.
• Free car parking
• Worldwide career opportunities
• Perkbox access for savings on everyday items and activities.

What Happens Next

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. You may be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and its requirements, to see what working for Eurofins is really like and to understand your key skills and strengths.

Your data - As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date - We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible. Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date, unfortunately, your application has been unsuccessful.

We support your development

Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity. We are an Equal Opportunity Employer and prohibit discrimination based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and other characteristics.

Sustainability matters to us! We are working towards carbon neutrality by 2025, including emission reduction and compensation initiatives. We encourage our leaders to make sustainable changes at a local level and rely on a dedicated carbon reduction team to help achieve this goal.

Find out more in our career page: plain text – careers.eurofins.com