IT Support Engineer

Thatchers Cider Company Ltd; Winscombe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading cider-making company in the UK is seeking an IT Support Technician to join their dynamic team. This role involves troubleshooting IT issues, provisioning devices, and supporting infrastructure improvements. Candidates should have a strong background in IT support, networking, and security solutions. The position offers the chance to work closely with various teams and play a key role in the company's growth and innovation.

Qualifications

• Experience in IT support processing issues and requests.
• Familiarity with security solutions from AV to MFA.
• Confident and able to deal with people at all levels.

Responsibilities

• Support all aspects of infrastructure across the business.
• Resolve IT support tickets swiftly and professionally.
• Work on small to medium projects with a self-motivated approach.

Skills

IT support function

Microsoft 365

Networking concepts

VOIP support

Security solutions

VMWare

Azure environments

Problem-solving

Job description

Technology is at the heart of Thatchers Cider, and we are currently investing in our site, brand and IT applications and infrastructure. This is a unique opportunity to join our dynamic IT team, where you will be the first point of contact for all IT support queries, troubleshooting and resolving issues as well as building and managing hardware. This role is based full-time at our Myrtle Farm offices, 5 days a week.

Who are Thatchers Cider?

Established in 1904 by William John Thatcher, we have grown into one of the top cider-making businesses in the world. Now in our fifth generation of family cider makers, we’re exceptionally proud of our Somerset roots.

We’ve experienced tremendous growth through industry-leading levels of investment in our marketing, people development, innovative technology and world-class cider mill. The best part? We’re just getting started.

As the No.1 family-owned cider brand in the UK and No.2 in the full cider category, we’re proud of our heritage and excited about our future. Our IT team plays a vital role in supporting innovation and growth, recently contributing to the implementation of a new canning line and several other strategic projects.

What will I be doing?

In this role, you'll dive into supporting all aspects of our infrastructure across the business, working with relevant hardware and IT applications, to continuously improve both efficiency and IT security across our site. You’ll be working closely with a variety of people across the business, building relationships to support them with IT tickets, resolving any queries in a swift and professional manner.

You’ll have experience in:

• IT support function, processing issues and requests.
• Provisioning computers, mobiles and tablets.
• Configuring, maintaining and supporting Microsoft 365 environment and applications.
• The understanding of networks, vlan, subnets, VPN, DHCP and DNS.
• Supporting both VOIP and Mobile telephony.
• Providing, monitoring and supporting security solutions from AV to MFA.
• Familiarity with VMWare and virtual server environments.
• Having an understanding of systems backups and Disaster recovery.
• To have knowledge of Azure environments, functions and capabilities.
• Working on small to medium projects and have self-motivated approach to ensuring the desired outcome.
• Working with partners to provide support and diagnose problems.

Personal Qualities:

• To be confident and able to deal with people at all levels.
• Pro-active with problem solving, with an excellent attention to detail, whilst working on your own or as part of the team.
• Manage and prioritize multiple tasks at any one time.
• The ability to smile in the face of adversity and challenge.
• Comfortable to be out in the business, away from the desk seeking first hand experience of what the problem is and how the solution will need to work.
• Ability to work as a team to achieve first-class products
• A can-do attitude, determination, and drive to succeed
• Attention to detail and a flexible mindset
• Thirst for knowledge
• A people person who builds relationships well

If you think you have the skills we are looking for, are self-motivated with strong interpersonal qualities and have the ability to work individually or as part of the Thatchers team, we can't wait to hear from you! Please note that this position will form part of the IT support rota which affords an onsite presence.