IT Support Engineer

DFDS UK & Ireland; Whitfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics company in the UK seeks an IT Support Engineer to provide first and second line support to users. Responsibilities include maintaining PC hardware and software, assisting clients via email and phone, and contributing to technical documentation. The ideal candidate will have over two years of IT support experience in a customer-oriented environment. This position offers various benefits including life assurance, a contributory pension scheme, and more.

Benefits

Life assurance cover

Contributory company pension scheme

Holiday Purchase Scheme

Free ferry travel for up to 4 guests

Full employee assistance programme

Retail discounts

Cashback on health care

Access to wellbeing platform

Mental health first aid support

Qualifications

• Two or more years' experience within an IT support role.
• Experience working in a customer experience environment.
• Ability to produce documentation for support knowledge base.

Responsibilities

• Provide first and second line IT support to users.
• Assist in technical issue resolution via email and phone.
• Maintain and install PC hardware and software.

Skills

Customer support

Technical issue resolution

Documentation

Independent work

Job description

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as an IT Support Engineer.

Be part of the movement - and play your part.

About the role

Working Mon – Fri, 08:30 – 17:00, you will provide first and second line IT support to the users of the Company’s Computer and Telephony Systems. You will be predominantly working locally, there will be a need when required to attend other sites, within our network, to provide IT support, as well as liaising with external suppliers, providing IT Products & services to the business. Within this role you shall assist in the compilation of the Support Centre's technical documentation, guidelines and procedures and ensure they are disseminated to users, alongside managing, and delivering IT projects across the wider business.

You will be responsible for:

• Client support and technical issue resolution via E-mail, phone, and other electronic mediums. assist in the local office as well as on the vessel in port when required.
• Providing technical support to users of all PC hardware, software, and associated peripherals within the business, including the redirection or escalation of support requests to the appropriate member of the IT Support Department.
• Maintenance & upkeep of existing PC’s and peripherals
• Installation and configuration of software to agreed standards, including deployment & redeployment of new and existing equipment.
• Contributing & ensuring that the Service Desk systems and software are kept up to date and messages are passed on and feedback received promptly

About you

The successful candidate will have two or more years’ experience within an IT support role, working in a customer experience environment with ideally some project management exposure. As well as this, they will need to be able to produce documentation and keep up to date for support knowledge base. Elements of this role will involve working independently so it is essential you can work using your own initiative.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
• Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Are we a match? Then what are you waiting for? Apply Now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.