IT Support Engineer

SoCode Limited; Remote; GBP 35,000 - 40,000; Full time

Job summary

A leading managed service provider in the United Kingdom is looking for a proactive IT Support Engineer (2nd Line) to provide remote support primarily for clients in the North of England. The role requires proven experience in IT support, strong expertise in Microsoft technologies, and excellent customer service skills. This remote position allows for flexibility, while occasional travel to client sites is required. The ideal candidate will enjoy troubleshooting technical issues and working independently.

Benefits

Flexible remote working

Professional development opportunities

Exposure to modern technologies

Qualifications

• Proven experience in a 2nd Line IT Support or similar position.
• Strong knowledge of Microsoft suite including Windows OS and Office 365.
• Experience troubleshooting hardware, software, and network issues.

Responsibilities

• Provide 2nd Line remote support across multiple clients.
• Troubleshoot and resolve escalated technical issues efficiently.
• Support, maintain, and administer Microsoft desktop and server environments.

Skills

2nd Line IT Support Experience

Microsoft Suite Knowledge

Troubleshooting Skills

Excellent Communication

Customer Service Skills

Tools

Microsoft Office 365

Windows OS

Active Directory

Intune

Job description

IT Support Engineer (2nd Line) – Remote (North of England)

Salary : 35-40K

Location: Remote (North of England) with occasional travel to client sites (1–2 times per month)

Employment Type: Full-time / Permanent

About the Role

We’re looking for a proactive and customer-focused IT Support Engineer to join a leading managed service provider. This is a remote position ideal for candidates based in the North of England, with occasional travel to client locations as required.

As a 2nd Line Support Engineer, you’ll take ownership of technical issues, deliver high-quality support, and work across a wide range of technologies. This role is perfect for someone who enjoys troubleshooting, problem-solving, and delivering an excellent service experience.

Key Responsibilities

• Provide 2nd Line remote support across multiple clients.
• Troubleshoot and resolve escalated technical issues efficiently.
• Support, maintain, and administer Microsoft desktop and server environments.
• Manage user administration, software installations, and system updates.
• Assist with security best practices and support security tools where required.
• Work collaboratively with the wider IT team to elevate and resolve complex issues.
• Visit client sites on occasion (typically 1–2 times per month).

Essential Skills & Experience

• Proven experience in a 2nd Line IT Support or similar position.
• Strong knowledge of the Microsoft suite (Windows OS, Office 365, Active Directory, Intune, etc.).
• Experience troubleshooting hardware, software, and network issues.
• Understanding of cybersecurity principles and security tools (advantageous).
• Excellent communication and customer service skills.
• Ability to prioritise workloads and work independently.

Desirable Skills

• Knowledge of cloud technologies such as Azure.
• Networking fundamentals (DNS, DHCP, firewalls).

What’s In It for You?

• Remote-first role with flexibility.
• Supportive team environment with opportunities for professional development.
• Exposure to a variety of modern technologies.
• Occasional travel to client sites to build strong technical and customer relationships.