IT Support Engineer

TipTopJob; West Midlands; Remote; GBP 42,000; Full time

Job summary

A leading technology solutions provider is seeking a Technical Solutions Engineer / IT Support Engineer to remotely configure and install specialized software for clients. The ideal candidate will have experience in IT engineering, strong communication and diagnostic skills, and the ability to work independently. The starting salary is GBP42,000, with additional benefits including a bonus and pension.

Benefits

Bonus

Pension

Income protection

Qualifications

• Experience as an IT engineer, Technical Solutions Engineer, Application Support Engineer.
• Ability to work independently and take ownership of projects.
• At ease with showcasing solutions to various audiences.

Responsibilities

• Handle software-related requests.
• Analyse software-related issues and propose solutions.
• Troubleshoot software and IT-related issues.
• Manage software and database migrations.

Skills

Scripting knowledge

Comprehensive understanding of Microsoft tools

Networking knowledge

Strong communication skills

Organization skills

Problem-solving skills

Diagnostic skills

Job description

Technical Solutions Engineer / IT Support Engineer

The COMPANY

With over 20 years of experience our Client are pioneers in AI‑powered digital pathology software and services. They are the acknowledged global leaders in supplying this specialist software to the life sciences sector, allowing them to analyse and interpret slide images.

The ROLE

Due to an internal promotion they now require a Technical Solutions Engineer / IT Support Engineer to join their team. Working from home the Technical Solutions Engineer will be responsible for configuring and installing my Client's software for their customers.

Responsibilities

• Handle software-related requests
• Analyse software related issues and propose solutions
• Troubleshoot software
• Identify root causes of software problems
• Conduct software testing and installation
• Troubleshoot IT related issues
• Manage software and database migrationsAdvise customers on hardware and software configurations and implementation
• Develop customer relationships through professional and dependable interactions

The PERSON

The right Technical Solutions Engineer / IT Support Engineer candidate will be an intelligent and dynamic individual who wants to develop their career further within this progressive organisation.

Qualifications

• Experience as an IT engineer, Technical Solutions Engineer, Application Support Engineer, etc.
• Scripting knowledge
• Comprehensive understanding of Microsoft tools and application environments
• Networking knowledge
• Strong communication, organization, problem-solver, and diagnostic skills
• At ease with showcasing solutions to various audiences, including engineers, developers, architects, IT managers, and executives
• Ability to work independently and take ownership of projects

Salary: GBP42,000 Starting salary

Package

• Bonus
• Pension
• Income protection
• Etc.

Location

Working from home, living anywhere in the UK.

Suitable living locations include:

• Cambridge
• Peterborough
• Nottingham
• Northampton
• Leicester
• Birmingham
• Leeds
• Sheffield
• Manchester
• Liverpool
• Bristol
• Ipswich
• Coventry
• Wolverhampton
• Edinburgh
• Glasgow
• London

Alternative Titles

• Software Engineer
• IT Solutions Engineer
• Technical Software Engineer
• IT Engineer
• Applications Engineer
• Application Support Engineer