IT Support Engineer

TipTopJob; West Midlands; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading software company in the UK is seeking a Technical Solutions Engineer / IT Support Engineer. This role involves configuring and installing software for customers, troubleshooting IT-related issues, and managing software migration, all while working from home. Ideal candidates will have experience in AI-powered solutions and a strong problem-solving ability.

Responsibilities

• Handle software-related requests.
• Analyse software related issues and propose solutions.
• Troubleshoot software.
• Identify root causes of software problems.
• Conduct software testing and installation.
• Troubleshoot IT related issues.
• Manage software and database migrations.

Job description

Technical Solutions Engineer / IT Support Engineer

The COMPANY

With over 20 years of experience our Client are pioneers in AI:powered digital pathology software and services. They are the acknowledged global leaders in supplying this specialist software to the life sciences sector, allowing them to analyse and interpret slide images.

The ROLE

Due to an internal promotion they now require a Technical Solutions Engineer / IT Support Engineer to join their team. Working from home the Technical Solutions Engineer will be responsible for configuring and installing my Clients software for their customers.

Working from home the Technical Solutions Engineer will;

• Handle software:related requests
• Analyse software related issues and propose solutions
• Troubleshoot software
• Identify root causes of software problems
• Conduct software testing and installation
• Troubleshoots IT related issues
• Manage software and database migrations