IT Support Engineer

Truro and Penwith College; Truro; On-site; GBP 25,000 - 35,000; Full time

Job summary

A well-regarded educational institution in Truro is seeking a dedicated IT Support Engineer to join its IT Services team. This role involves maintaining IT and AV systems, troubleshooting support requests, and providing customer service within a collaborative environment. Candidates should have IT support experience and knowledge of various operating systems. Competitive benefits including annual leave and a pension scheme are offered.

Benefits

Up to 28 days annual leave

LGPS pension scheme

Relocation package

Free on-site parking

On-site benefits and discounts

Qualifications

• Experience in IT support environment.
• Strong understanding of Microsoft Windows and Office 365.
• Confident in diagnosing hardware and software issues.

Responsibilities

• Maintain and support IT and AV systems.
• Handle IT support requests and troubleshoot issues.
• Occasional travel between campuses for technical support.

Skills

IT support experience

Microsoft Windows OS

Office 365

macOS

iOS

Android

Customer service skills

Communication skills

Education

Relevant IT qualification or equivalent experience

Job description

About the Role

We are looking for a dedicated and proactive IT Support Engineer to join our IT Services team, primarily based at our Truro campus with some flexibility to work across our other sites. You'll play a vital role in maintaining and supporting the College's IT and AV systems, ensuring a high-quality and responsive service for both staff and students.

Working within a collaborative team, you'll handle a wide range of IT support requests, from troubleshooting hardware and software issues to assisting with installations, maintenance and project work. The role will also involve occasional travel between sites to provide cover and technical support.

About You

You’ll have experience working in an IT support environment, with a strong understanding of Microsoft Windows operating systems and Office 365, alongside good knowledge of macOS, iOS, and Android platforms. You’ll be confident diagnosing hardware and software issues, have excellent communication skills, and enjoy delivering great customer service in a busy environment.

A relevant IT qualification or equivalent experience is essential, and you’ll need access to suitable transport as the role involves travel between campuses.

Why Join Us

Truro and Penwith College offers an outstanding working environment with excellent professional development opportunities. You'll join a forward-thinking IT team in a college that values innovation, collaboration, and continuous improvement.

We offer a generous package with benefits including up to 28 days annual leave plus bank holidays and College closure days, LGPS pension scheme, relocation package, free on-site parking, and a variety of on-site benefits and discounts.

Application Process

Curriculum Vitae are not accepted, Application Forms only.

We reserve the right to close this vacancy early if a suitable candidate is found. Interviews may be held on a rolling basis.

CLOSING DATE: 5pm Monday 05 November 2025

Equality, Diversity and Safeguarding

Truro and Penwith College is committed to equality, diversity and safeguarding. All successful applicants will be required to undertake an enhanced DBS disclosure.