IT Support Engineer

PentenAmio UK; Tewkesbury; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading digital security provider in Tewkesbury is seeking an IT Support Engineer to ensure the stability and security of their IT infrastructure. You will manage network components, provide end-user support, and work in collaboration with internal stakeholders. Ideal candidates have strong networking skills, experience supporting Microsoft environments, and a customer-focused mindset. This role requires relevant IT qualifications and offers a dynamic work environment.

Qualifications

• Proven experience supporting Microsoft environments, including Active Directory, Exchange, Office 365.
• Strong understanding of networking concepts (switching, routing, firewalls, TCP/IP).
• Experience using network analysis and debugging tools.
• Knowledge of IT security principles.

Responsibilities

• Monitor, maintain and update IT infrastructure and security systems.
• Administer Active Directory, Exchange, Office 365.
• Manage network components including switches, routers, firewalls.
• Provide end-user support for PCs, servers, LAN, Wi-Fi.

Skills

Microsoft environments support

Networking concepts

Scripting skills in PowerShell, Bash

IT security principles

Problem-solving skills

Education

Relevant IT qualifications

Tools

Wireshark

Active Directory

Exchange

Office 365

Job description

Working in collaboration with internal stakeholders across Corporate Services, Delivery, and Security Operations, the IT Support Engineer will ensure the stability, security, and efficiency of PentenAmio's IT infrastructure.

• Monitor, maintain and update IT infrastructure and security systems, producing relevant reports and taking corrective action when necessary.
• Administer and maintain Active Directory, Exchange, Office 365, user accounts, and profiles.
• Manage and support network components including switches, routers, firewalls, and wireless systems.
• Build and configure computers, install and update network and software applications.
• Provide end-user support, including troubleshooting for PCs, servers, LAN, Wi‑Fi, and VoIP systems.
• Oversee and support 3rd party systems to ensure service continuity.
• Review and maintain up‑to‑date technical documentation and asset management records.
• Implement and maintain IT security controls in line with company policies.
• Provide ongoing feedback and updates on IT performance and incidents through the Service Desk.
• Proven experience supporting Microsoft environments, including Active Directory, Exchange, Office 365, and Windows Desktop.
• Strong understanding of networking concepts (switching, routing, firewalls, TCP/IP, VPN/VLAN, load balancing, IP addressing).
• Experience using network analysis and debugging tools (e.g. Wireshark).
• Familiarity with enterprise wireless network management.
• Knowledge of IT security principles and experience in secure IT environments.
• Experience with Linux server environments and virtualization technologies (Hyper‑V, Proxmox, VMware).
• Experience supporting IP Telephony Systems.
• Knowledge of ITSM tools and processes.
• Scripting skills in PowerShell, Bash or similar.
• Excellent communication and problem‑solving skills, with a strong customer focus.

Desirable

• Experience with Remote Desktop Services (RDS) and application proxies.
• Familiarity with asset management and documentation best practices.
• Exposure to automation or DevOps tools and practices.
• Ability to contribute to innovation and continuous improvement initiatives.
• Hold relevant IT qualifications or have a minimum of 1 year's experience in a similar technical support role.
• Be a British citizen.
• Hold or be eligible for UK National Security Vetting (NSV) – DV level clearance.

PentenAmio is a leading provider of advanced digital security solutions that power national security and resilience across the UK, Australia and our allies. Focused on solving complex digital challenges that others avoid, we embrace the impossible to deliver transformative technologies that protect those who protect us.