IT Support Engineer

Rise Technical Recruitment Limited; Tees Valley; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking an IT Support Engineer in Middlesbrough. You will provide 1st and 2nd line support to over 500 users, manage helpdesk tickets, and maintain network infrastructure. The ideal candidate will have experience in IT support roles and strong knowledge of Microsoft 365, VMware, and hardware support. This position offers a salary of £30,000 - £35,000 along with opportunities for training and career progression.

Benefits

Holiday

Pension

Training

Progression

Qualifications

• Previous experience in an IT Support / Helpdesk role.
• Strong knowledge of Microsoft environments including O365 and RDS.
• Confident in supporting hardware, networks, and mobile devices.

Responsibilities

• Provide 1st and 2nd line support to 500+ users across multiple sites.
• Install and support hardware and software (PCs, printers, switches).
• Maintain network infrastructure, WiFi, and remote access links.

Skills

Microsoft environments (O365, RDS)

Hardware support

Networking

Mobile devices support

Tools

Microsoft 365

VMware

Mitel IP Telephony

Job description

Overview

IT Support Engineer
Middlesbrough
£30,000 - £35,000 + Holiday + Pension + Training + Progression

Are you an IT Support Engineer looking to join a well-established and growing global business where you will be a key part of a busy IT department, gain exposure to a wide range of technologies, and develop your technical skillset through specialist training?

On offer is an exciting opportunity to become the main point of contact on a busy helpdesk, providing 1st and 2nd line support to over 500 users across 10 global locations. You will play a crucial role in ensuring the smooth running of IT systems across the business.

Established for over 40 years, this leading distributor of specialist electrical products continues to expand its global presence, supplying customers worldwide in one of the most demanding industries globally. Due to continued growth, they are looking to strengthen their IT team with the addition of a proactive and driven IT Support Engineer.

In this role, you will provide hands-on hardware and software support, manage helpdesk tickets, support Microsoft 365, VMware and RDS environments, maintain network infrastructure including WiFi and access points, and assist with domain management and communication systems such as Mitel IP telephony. There will also be opportunities to visit remote sites to carry out upgrades and maintenance as required.

This is a fantastic opportunity for an IT professional looking to join a stable yet expanding company, take ownership within their role, and progress their career within a supportive and forward-thinking environment.

The Role

• Provide 1st and 2nd line support to 500+ users across multiple sites
• Install and support hardware and software (PCs, printers, switches, routers, thin clients)
• Support Microsoft 365, VMware, Microsoft RDS and Mitel IP Telephony
• Maintain network infrastructure, WiFi and remote access links
• Assist with IT documentation, policies and mini-projects
• Monday to Friday, office based (38.75 hours)

The Person

• Previous experience in an IT Support / Helpdesk role
• Strong knowledge of Microsoft environments (O365, RDS, VMware desirable)
• Confident supporting hardware, networks and mobile devices (Apple/Android)

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.