IT Support Engineer

LSH Auto UK Limited; Stockport; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading automotive group is looking for a proactive IT Support Engineer to join the Group IT Team, providing support to users across multiple dealerships. The role involves configuring and deploying devices, managing service procurement, and a commitment to high-quality user support. Ideal candidates will have a passion for AI technologies and a minimum of 2 years of IT support experience. Benefits include training programs, pension, and generous holiday allowance.

Benefits

Colleague Referral Scheme (£500 - £1000)

Mercedes Benz training and leadership programmes

Platinum Plus Rewards Scheme

Colleague Car Purchase Scheme

Eye care Vouchers

Life Assurance (4 x annual salary)

31 days holiday (including bank holidays), rising to 38 days with length of service

Wellbeing Support

Company Pension

Qualifications

• Minimum of 2 years' experience in IT support within a team environment.
• Valid UK driving licence required to travel between dealership locations.
• Hands-on experience with helpdesk systems and troubleshooting.

Responsibilities

• Provide IT support to approximately 640 users.
• Deliver remote and on-site support for IT initiatives.
• Manage procurement of hardware and services.
• Identify opportunities for automation and process improvement.

Skills

IT support experience

Troubleshooting skills

Communication skills

Organisational skills

Proactive problem solving

Adaptability to technology

Experience with helpdesk systems

Understanding of AI technologies

Tools

Microsoft Office

Job description

We are looking for a proactive and technically skilled IT Support Engineer to join our Group IT Team, supporting users both onsite and remotely—primarily across our Manchester dealerships. This role involves configuration and deployment of desktop and mobile devices, deskside assistance, and effective communication with both users and fellow IT team members. You'll also take ownership of hardware and service procurement processes.

In addition to strong support capabilities, the ideal candidate will have a genuine passion for emerging AI technologies, IT automation, and systems integration. You should be enthusiastic about exploring how modern technologies can enhance user experience, streamline support processes, and contribute to the company's digital evolution.

Salary - £28,891 plus car allowance

Hours - 40

Requirements

• Provide IT support to approximately 640 users, including hardware, software, and security-related issues
• Communicate effectively with users and suppliers across all levels to resolve incidents promptly
• Deliver both remote and on-site support for group-level IT initiatives, including system upgrades, improvements, and integration projects
• Perform daily, weekly, and monthly maintenance tasks to ensure system reliability and performance
• Manage procurement of hardware and services, including raising purchase orders
• Respond to and prioritise service desk incidents efficiently, maintaining a high level of service
• Proactively identify opportunities for automation and process improvement to reduce future support requests
• Train and support end users with patience, professionalism, and clear communication
  
  

Skills And Experience

• Minimum of 2 years' experience in IT support within a team environment
• Strong knowledge of Microsoft Office and hardware/service procurement processes
• Hands-on experience with helpdesk systems, excellent troubleshooting skills in hardware and software
• Comfortable working with 3rd party service providers and maintaining effective relationships
• Exceptional communication and documentation skills, both written and verbal
• Strong organisational and time-management abilities; capable of working independently or collaboratively
• Commitment to delivering a high standard of user support
• Ability to create and follow structured processes to ensure consistent service quality
• Personable and professional when dealing with colleagues at all organisational levels
• Analytical and creative thinker with a proactive approach to problem solving
• Adaptable to shifting priorities and evolving technology demands
• Valid UK driving licence required to travel between dealership locations
• Passion for emerging technologies, particularly AI-driven tools, automation platforms, and IT system integrations
• Interest in exploring how AI and automation can enhance service delivery, reduce manual workloads, and modernise IT operations
• Willingness to learn and implement innovative solutions as part of a continuous improvement mindset
  
  

Benefits

Benefits Include:

Colleague Referral Scheme (£500 - £1000)

• A range of Mercedes Benz training and leadership programmes
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension