IT Support Engineer

Beebug Ltd; St Albans; On-site; GBP 32,000 - 35,000; Full time

Job summary

A leading IT services provider in St Albans is seeking an IT Support Engineer to provide installation and support services. The role involves remote support and on-site visits, ensuring high-quality customer service. Candidates must have a full UK driving licence, strong IT knowledge, and a genuine enthusiasm for technology. Attractive compensation including a competitive salary and additional benefits on offer.

Benefits

20 days annual leave plus bank holidays

Annual bonus based on performance

Travel cost/car allowance options

Qualifications

• A full UK driving licence.
• Previous experience is essential.
• Strong knowledge of IT equipment and hardware/software.

Responsibilities

• Provide remote support from the St Albans office.
• Conduct support visits at customer sites.
• Resolve support tickets in a timely manner.

Skills

Troubleshooting skills

Good communication skills

Knowledge of IT equipment

Customer service skills

Knowledge of network issues

Driving licence

Job description

Starting salary from £32,000 to £35,000 depending upon qualifications and experience. Plus travel costs / car allowance options available.

The Company

Beebug has over 30 years of experience in providing an extensive range of services and solutions to Schools and Businesses. We understand the importance of a fully functioning IT network and we work tirelessly to deliver a first-class service and promote the effective use of IT.

Have you got what it takes to become a valued member of our team? Can you help us provide a more inclusive and personal service to our clients? Are you a self-motivated, focused individual willing to commit to maintaining our high level of professionalism and service? If this sounds like you, we would like to offer you the opportunity to progress your career by joining our dedicated team.

An opportunity has arisen for an IT Support Engineer to join the team. The successful candidate will provide IT installation and support services from our St Albans based helpdesk and at our customers sites, most of which are located within a 1-hour drive from the office.

This role will include on-the-job training. We will show you the ropes, but previous experience is essential for this role.

Responsibilities

• Remote Support from our St Albans office.


• Support visits at customer sites.


• Resolving support tickets in a timely and professional manner.


• Maintaining first rate customer service.


• Taking ownership of customer issues and requests.

Requirements

• A full UK driving licence.


• Previous experience is essential.


• A genuine enthusiasm for technology.


• A strong knowledge of IT equipment and computer hardware / software.


• Good troubleshooting skills and an ability to work through issues.


• Experience of troubleshooting network issues with knowledge of switches, topology, and patching.


• Experience of installation and support of personal computers (mainly W11).


• Working knowledge of administering Microsoft Active Directory / Microsoft365 / Google Workspace.


• Ability to work to an extremely high standard in order to maintain a first-rate service.


• Good communication and customer service skills.


• A good telephone manner.


• Applicants need to be smart, confident, and well-presented.


• A Disclosure and Barring Service (DBS) check will be required and carried out by the company prior to employment.

Advantageous but not required

• Data cabling.


• Audio-Video Installations.


• Access Control / CCTV installations.

Package

• Starting salary from £32,000 to £35,000 depending upon qualifications and experience. Plus travel costs / car allowance options available.


• 20 days per annum plus bank holidays.


• Annual bonus subject to personal and company performance.

No recruitment agencies please

Key Words: Field Engineer, Support Engineer, 1st Line, 2nd Line, First line, Second line, ICT, Education, Technician, Network Manager.