IT Support Engineer

Learning Curve Group; Spennymoor; On-site; GBP 24,000 - 30,000; Full time

Job summary

A national training organization is looking for an IT Support Engineer in Spennymoor. You will ensure the smooth operation of IT systems, troubleshoot issues, and support users. The ideal candidate has proven IT support experience and strong communication skills. The role offers a salary between £24,570 and £29,503.63, alongside various benefits including healthcare and additional leave.

Benefits

26 days annual leave + Bank Holidays

Healthcare scheme

Paid volunteer day

Electric car charging points

Free fruit, coffee and tea

Qualifications

• Proven experience in IT support or a similar technical role.
• First-line IT support experience beneficial.

Responsibilities

• Prioritise tickets under the guidance of the Head of IT.
• Ensure our staff and learners have a positive IT experience.
• Install and configure computer hardware and software.
• Support staff face-to-face and via Teams or email.
• Troubleshoot system and network problems.

Skills

IT support experience

Microsoft Active Directory

Microsoft Entra / Azure Active Directory

Microsoft 365 applications

Routing and switching knowledge

Cyber-security principles

Excellent customer service

Communication skills

Education

Vocational education

Tools

Microsoft Intune

Windows Autopilot

Job description

Vacancy Name: IT Support Engineer

Vacancy No: VN5364

Location: Spennymoor

Contract Type: Permanent

Hours per week: 37.5

Working Days & Times: Monday – Friday 9am‑5pm

Salary: £24,570 – £29,503.63 per annum

Overview

Learning Curve Group is a national training and education specialist working with further education providers, employers and learners to help them achieve success. We impact over 100,000 learners every year, driven by strong values centred around their success.

Role Information

As an IT Support Engineer you will ensure the smooth running of computer systems, diagnose and resolve technical issues, support end users, and maintain the security and efficiency of our IT infrastructure across the organisation.

Key Responsibilities

• Prioritise tickets under the guidance of the Head of IT.
• Ensure our staff and learners have a positive IT experience.
• Install and configure computer hardware, operating systems and applications.
• Support staff face‑to‑face, via Teams or by email.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Provide support, procedural documentation and relevant reports.
• Follow diagrams and written instructions to repair faults or set up systems.
• Support the roll‑out of new applications.
• Set up new user accounts and hardware.
• Keep up to date with technology trends.
• Maintain knowledge of cyber‑security principles.
• Build good working relationships with staff and external suppliers.
• Escalate issues or concerns to the Head of IT.
• Act in line with company values and expected behaviours.
• Promote equal opportunities and diversity.
• Comply with Safeguarding, Prevent and Health & Safety policies, and be vigilant to potential concerns and risks.
• Ensure confidentiality and professionalism at all times.
• Provide learners, customers and colleagues with support, advice and guidance as part of your everyday role.

Essential Criteria

• Proven experience in IT support or a similar technical role.
• Experience working with Microsoft Active Directory.
• Experience working with Microsoft Entra / Azure Active Directory.
• Experience with Microsoft 365 applications and their administration.
• Understanding of routing, switching and wireless access technologies.
• Understanding of cyber‑security principles.
• First‑line IT support experience beneficial.
• Excellent customer service and communication skills.

Desirable Criteria

• MS‑900 or AZ‑900 Microsoft qualification.
• Microsoft Intune experience.
• Windows Autopilot experience.

Benefits

• 26 days annual leave + Bank Holidays.
• Buy & Sell an additional 5 days each year.
• Length of service annual leave increments starting at 2 years.
• Healthcare scheme.
• Home & Tech schemes.
• Enhanced Family Leave.
• Paid Volunteer day each year.
• Early Finish Fridays on the last Friday of every month.
• Student / Teacher discount.
• Uniform.

Working Flexibly

Contact us to discuss flexible working arrangements that may suit your needs.

For further details or application support, contact our recruitment team on 01388 777129.

Benefits of Working for Learning Curve Group

We are listed as a top 100 company to work for in 2023, and we pride ourselves on our people‑centred culture.

Head Office Perks

• Electric car charging points.
• Free fruit, coffee and tea.
• Onsite shower.
• Prayer room on request or a list of nearest available places of worship.

Equal Opportunities

You’re unique and we love that. As an equal‑opportunity employer, we encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. We also commit to a number of covenants and pledges, underscoring our dedication to equal opportunities.

Halo Code

Learning Curve Group stands against hair discrimination in the workplace and champions the right for our Purple People to embrace Afro‑hairstyles including, but not limited to, afros, locs, twists, braids, cornrows, fades, hair straightened through the application of heat or chemicals, weaves, wigs, headscarves, and wraps.

Disability Confident Leader

We hold Disability Confident Leader status, the highest level of the scheme, and welcome discussions to provide reasonable adjustments during interviews and in the workplace.

Armed Forces Covenant Gold

12% of our workforce are veterans. We pledge our support through the Armed Forces Covenant, offering reservists an additional 10 days paid leave for training.

Other Commitments

• Domestic Abuse Covenant.
• Care Leaver Covenant.
• Working Chance.
• Ban the box.

Recruitment Checks

Successful applicants must provide satisfactory references and prove eligibility to work in the UK. We conduct adverse media checks, DBS checks, and inquire about previous convictions if shortlisted for interview, following a risk assessment to determine relevance.

Additional Details

Education Level: Vocational

Level Of Vocational Experience: 2 years

Applications Close Date: 30 Nov 2025