IT Support Engineer

SPECTRUM IT; Southampton; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A leading IT recruitment agency is looking for an experienced IT Support Engineer in Southampton. This role involves providing IT help desk services, identifying areas for improvement, and supporting clients with technical resolutions. The ideal candidate is reliable, structured, and comfortable in a flat team structure. This position offers a hybrid working model after induction.

Qualifications

• Experience within a Help desk environment.
• Preferably in a 2nd Line role but training available for 1st Line engineers.
• Reliable and structured professional.

Responsibilities

• Provide an IT help desk service.
• Identify areas for improvement.
• Support Clients with IT Technical resolution.

Skills

ITIL understanding

Microsoft Virtual Desktop

SQL Database knowledge

Experience with bespoke software

Job description

Overview

IT Support Engineer

Southampton HQ

4 On, 4 Off Working Pattern - Hybrid working upon completion of Induction.

We are looking for an experienced IT Support Engineer who will help support internal systems around telephony, Microsoft 360, and predominantly Windows Desktops. The company deliver software services to a number of retailers with the top level expectations from the service desk team to help keep faults and problems to a minimal level.

Responsibilities

• Provide an IT help desk service for the company to obtain assistance with their IT issues.
• Be able to identify areas for improvement.
• Supporting Clients with IT Technical resolution.
• Supporting performance and other IT related issues when they are called into the support desk team.
• Answer telephone, web and email inquiries to faults and problems relating to the customers IT needs.

Preferred Skills

• Understanding of ITIL processes and the provision of IT support services
• Microsoft Virtual Desktop
• Understanding of SQL Databases
• Experience working with Bespoke software

You Should Apply If

• You care deeply about applying technology and processes to deliver smarter solutions.
• You are a reliable and structured professional and excel in a flat team structure where trust and integrity is the key foundation for everything we do.
• You have worked within a Help desk environment. Preferably in a 2nd Line role however we are fully on board with training engineers who are looking to progress from a 1st Line position.
• You are comfortable using a direct language and speaking in a straightforward yet respectful manner to save people's time and simplify everyone's workday.
• You love rolling up your sleeves to get it done.
• What we're doing excites you.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.