IT Support Engineer

Hemmersbach GmbH & Co. KG; Scarborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global IT services provider in Scarborough is seeking onsite Level 2 IT support to assist with hardware and software issues. Candidates should have strong customer service skills and experience in asset management. This role includes incident resolution and support for IT assets. We offer comprehensive benefits including career development and an onboarding program.

Benefits

Buddy program

Internal career development

International job opportunities

Medical cash plan

Onboarding program

Qualifications

• Experience resolving problems while sitting with the user.
• Comfortable with various deskside and networking technologies.
• Role may require enhanced referencing or vetting due to its nature.

Responsibilities

• Incident diagnosis and resolution.
• Hands & Feet support for network, infrastructure, and applications.
• IT asset management.

Skills

Customer-centric service skills

Problem-solving

Familiarity with networking technologies

Asset and inventory management

Job description

Onsite Level 2 IT support for users in hardware and software issues. Contact us directly with any questions about this open position.

Experience & Qualifications

• Experience resolving problems while sitting with the user.
• Strong customer‑centric service skills.
• Comfortable with various deskside and networking technologies.
• Experience in asset and inventory management.
• Role may require enhanced referencing or vetting due to its nature.

Key Responsibilities

• Incident diagnosis and resolution.
• Hands & Feet support for network, infrastructure, and applications.
• IMACD (Install, Move, Add, Change, Delete).
• IT asset management.

Benefits

• Buddy program.
• Internal career development.
• International job opportunities.
• Medical cash plan.
• Onboarding program.

As part of a dedicated support team, you will work onsite to provide support for lab‑based IT within our client's pharmaceutical facilities. You are fully supported by your Service Delivery Manager and colleagues. You will handle various tickets throughout the day, resolving issues empathetically and pragmatically, with a focus on excellent customer service—ensuring each user is satisfied with the resolution. Join us Hemmersbach provides IT infrastructure services in over 190 countries with 50 subsidiaries. We serve leading companies in the IT industry. We go the extra mile—20% of profits support our social initiatives: Hemmersbach Rhino Force and Hemmersbach Kids' Family. We are The Social Purpose IT Company.