IT Support Engineer

Pulse IT Recruitment Ltd; Ovingdean; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading recruitment firm is seeking a highly capable 3rd Line Support Engineer in Ovingdean, UK. This role requires 10+ years of IT experience and a proactive problem-solving attitude. Responsibilities include leading projects, deploying solutions, and mentoring junior staff. The ideal candidate will have expertise in M365/Azure ecosystems and strong networking knowledge. Competitive salary and ongoing training offered.

Benefits

Competitive salary

Company laptop

Ongoing training and certification support

Workplace pension scheme

Qualifications

• 10+ years of IT experience with 3 years in a 3rd line/Senior MSP role.
• Proven expertise in M365/Azure and Windows Server environments.
• Strong knowledge of networks, firewalls, and various technologies.

Responsibilities

• Lead complex projects including migrations and upgrades.
• Support and configure networking hardware and software.
• Mentor junior engineers and ensure compliance with SLAs.

Skills

Problem solver

Calm under pressure

Excellent communication skills

Time management

Tools

Office 365

Citrix

Hyper-V

Windows Server

Active Directory

Job description

Overview

Are you an experienced 3rd Line Support Engineer looking for a role where your expertise will make a meaningful impact? Do you thrive in a fast-paced, client-focused MSP environment, juggling projects, escalations, and mentoring with calm confidence? If so, you may be exactly who we’re looking for. Our client is seeking a highly capable, hands-on 3rd Line Senior Support Engineer to join our dynamic service team. This role is central to delivering the excellent service we’re known for—supporting diverse client environments, deploying cutting-edge solutions, and leading technical improvement.

About the Role

As a senior engineer, you’ll own escalated incidents, deliver technical projects, and guide both clients and colleagues toward robust, modern solutions. This is a varied role covering a broad set of technologies across multiple industries, including legal, logistics, manufacturing and professional services.

Responsibilities

• Lead and deliver complex projects: Office relocations, server/cloud migrations, onboarding, and infrastructure upgrades
• M365 migrations (Exchange, file shares to SharePoint/OneDrive)
• VoIP and Teams telephony deployments
• Configure and support: Routers, firewalls, switches, access points
• Windows Server (installations, upgrades, AD/DNS/GPO management)
• Virtual platforms: Hyper-V, RDS farms, Citrix (including Citrix Published Apps)
• Administer and secure Microsoft 365: Azure AD, Intune, Endpoint Manager, Teams, OneDrive, SharePoint
• MFA, Conditional Access, and compliance/security policies
• Deploy and manage backup & cybersecurity tools (Veeam, EDR/XDR solutions, M365 backups, email filtering)
• Work with mobile device management (Android, iOS)
• Ensure proactive monitoring and remediation using RMM and ITSM platforms
• Mentor 1st / 2nd line engineers, assist with documentation, and contribute to continuous improvement
• Adhere to SLAs, prioritise effectively, and communicate clearly with end-users and stakeholders

About You

You are a proactive problem solver with a passion for technology and a commitment to delivering real value to clients. You work well under pressure, balance BAU and project work effectively, and can explain complex topics in plain English.

• 10+ years’ IT experience, including at least 3 years in a 3rd line/Senior MSP role
• Proven expertise in M365/Azure ecosystem and Windows Server environments
• Strong knowledge of networks, firewalls, DNS, DHCP, VLANs, VPN and ZTNA technologies
• Experience with RMM/PSA platforms
• Hands-on knowledge of backup and cybersecurity tooling
• A full UK driving licence and willingness to travel occasionally to client sites

Soft Skills & Attributes
Calm under pressure, solutions-oriented; strong ownership of technical problems; confident communicator across all technical levels; balances project delivery and escalated support work effectively; curious, continuously learning, and up-to-date with evolving technology; collaborative mindset with a desire to coach others and improve processes; excellent communication and time management skills; champions documentation, knowledge sharing, and consistency.

What We Offer

• Competitive salary
• Company laptop
• Ongoing training and certification support
• Workplace pension scheme
• A close-knit team with a strong culture of collaboration and excellence

Note: Candidates MUST be currently based within 40 minute commuting distance to Milton Keynes by car.

Skills: Office 365 / O365, Citrix and Hyper-V, Handheld device support, Windows Server, Active Directory / AD, MS Exchange, Firewalls, Network Support