IT Support Engineer

Mana Resourcing Ltd; Manchester; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading technology firm is seeking a Technical Solutions Engineer to manage software requests and provide troubleshooting solutions. Ideal candidates will have experience in IT engineering and a strong knowledge of Microsoft tools. This remote role allows for flexible living arrangements across the UK, offering a starting salary of £42,000 plus benefits including a bonus and pension.

Benefits

Bonus

Pension

Income protection

Qualifications

• Experience as an IT engineer or Technical Solutions Engineer.
• Comprehensive understanding of application environments.
• Ability to work independently on projects.

Responsibilities

• Handle software-related requests.
• Analyse software-related issues and propose solutions.
• Conduct software testing and installation.

Skills

Scripting knowledge

Strong communication skills

Problem-solving skills

Diagnostic skills

Networking knowledge

Tools

Microsoft tools

Job description

Technical Solutions Engineer

With over 20 years of experience our client is a pioneer in AI‑powered digital pathology software and services. They are the acknowledged global leaders in supplying this specialist software to the life sciences sector, allowing partners to analyse and interpret slide images.

The ROLE

• Handle software‑related requests
• Analyse software‑related issues and propose solutions
• Troubleshoot software and IT related issues
• Identify root causes of software problems
• Conduct software testing, installation and database migrations
• Advise customers on hardware and software configurations and implementation
• Develop customer relationships through professional and dependable interactions

The PERSON

• Experience as an IT engineer, Technical Solutions Engineer, Application Support Engineer, etc.
• Scripting knowledge
• Comprehensive understanding of Microsoft tools and application environments
• Networking knowledge
• Strong communication, organization, problem‑solving and diagnostic skills
• At ease with showcasing solutions to various audiences including engineers, developers, architects, IT managers and executives
• Ability to work independently and take ownership of projects

Salary and Package

Starting salary: GBP42,000
Bonus
Pension
Income protection
Etc.

Location

Working from home, living anywhere in the UK. Suitable living locations include: Cambridge, Peterborough, Nottingham, Northampton, Leicester, Birmingham, Leeds, Sheffield, Manchester, Liverpool, Bristol, Ipswich, Coventry, Wolverhampton, Edinburgh, Glasgow, London.

Alternative Titles

Software Engineer, IT Solutions Engineer, Technical Software Engineer, IT Engineer, Applications Engineer, Application Support Engineer.