IT support engineer

Embla Medical; Livingston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare solutions provider is seeking an IT Support Engineer in Livingston, UK, to enhance the IT infrastructure for local and remote users. The role involves first-line support, hardware deployment, and maintaining system security. Ideal candidates should possess a relevant degree and at least 1 year of experience in IT support, with a service-minded, flexible, and collaborative approach. Competitive benefits include 30 days holiday and private medical insurance.

Benefits

30 days holiday, plus 4 public holidays

Private Medical Insurance

On-site lunch provision

Employee Assistance program

Weekly gym session

Pension contribution of 6% from employer

Qualifications

• At least 1 year of experience as an IT support engineer or similar position.

Responsibilities

• Provide first-line support to users, both remotely and onsite.
• Deploy and maintain computer hardware, software, and peripheral devices.
• Execute system installations, tests, and integrations.
• Monitor and maintain system performance, reliability, and security.
• Maintain up-to-date technical documentation.

Skills

Service minded

Hands-on approach

Collaborative teamwork

Flexibility

Education

Vocational or Bachelor's degree in IT

Job description

As an IT Support Engineer, you’ll ensure that our local IT infrastructure (hardware, networks, applications and office/warehouse environments) functions efficiently and reliably for both local and remote users. You will apply your technical expertise and follow global IT best practices to optimize and support our operations. You will serve as the go-to person for IT related issues, working both independently and collaboratively, and will play a crucial role in supporting day-to-day IT operations as well as contributing to project execution. Our patient care clinics make up a vast network, spread across multiple countries. As an IT support specialist, you will join our journey in ensuring that IT infrastructure within one of Össur location functions both efficiently and reliably on a day-to-day basis for local/remote users and office environment. You'll be working from our office in Livingston, while being part of our global IT servicedesk team. You report remotely to the IT Service Manager.

Your Tasks

• Provide first-line support to users, both remotely and onsite.
• Deploy and maintain computer hardware, software, and peripheral devices.
• Execute system installations, tests, and integrations.
• Monitor and maintain system performance, reliability, and security.
• Maintain up-to-date technical documentation.

Who Are You

• Vocational or Bachelors’ degree in a relevant field of education (preferably in IT).
• At least 1 year of experience as an IT support engineer or similar position.
• Service minded, ‘hands on’, dedicated to the IT part of the organization.
• Flexible and willing to work at multiple company locations.
• Have the ability to work collaboratively in a cross-functional team environment.

What We Offer

• 30 days holiday, plus 4 public holidays.
• Work with cutting-edge technology (Azure/Cloud).
• Private Medical Insurance and 4x salary Life insurance.
• Pension contribution of 6% from employer.
• On-site lunch provision.
• Employee Assistance program.
• Weekly gym session.

Embla Medical is committed to sustainable business practices and renowned for positively impacting people's health and well-being. Embla Medical is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available individual in every job. Embla Medical's equal opportunity policy prohibits all discrimination (based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical disability, mental disability, military service, pregnancy, child birth or related medical condition, actual or perceived sexual orientation, or any other consideration made unlawful by local laws around the world). Embla Medical is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all individuals involved in the operations of Embla Medical and prohibits discrimination by any employee of Embla Medical, including supervisors and co-workers.

Important Warning

Beware of fraudulent recruiters impersonating our company. Please take extra caution when asked for any sensitive personal information, such as social security numbers or bank account details. We will never ask you for any form of payment during the recruitment process. Please make sure you refer to our official website.