IT Support Engineer

VIQU IT; Liverpool; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A top IT services company is seeking a 1st Line Support contractor for a 6-month hybrid role in Liverpool. Responsibilities include providing customer support in a Microsoft environment, triaging tickets, and using ServiceNow. The ideal candidate will have strong IT support experience and excellent customer service skills. The rate is £130 - £145 per day, with one day a week in the office.

Qualifications

• Solid previous experience in IT Support within a Microsoft environment.
• Commitment to delivering excellent customer service.

Responsibilities

• Provide 1st line support in a Windows/Microsoft environment.
• Triaging tickets and escalating to relevant teams.
• Using ServiceNow ticketing system.

Skills

IT Support in Microsoft environment

Excellent customer service skills

Experience with ServiceNow

Tools

Sharepoint

Windows 10

Office 365

Active Directory

Azure

Job description

Overview

1st Line Support 6 - Month Contract Hybrid - Liverpool

VIQU have partnered with a top accountancy firm who are seeking a 1st Line Support contractor to provide some additional BAU support to their client-facing Service Desk. The successful 1st Line Support will have solid previous experience in IT Support within a Microsoft environment, and will be committed to delivering excellent customer service.

Responsibilities

• 1st Line / Service Desk / Customer Support in a Windows / Microsoft environment:
  • Sharepoint
  • Windows 10
  • Office 365
  • Active Directory
  • Azure
• Experience supporting client facing software would be beneficial
• Triaging tickets and escalating to relevant teams where necessary
• Using ServiceNow ticketing system
• Excellent customer service skills

Role details

• Job role: 1st Line Support
• Job type: Contract
• Duration: 6 months contract with view to extend
• Rate: £130 - £145 per day
• IR35 status: Inside IR35
• Location: Hybrid, one day per week in Liverpool