IT Support Engineer

Your Talent Solutions Ltd; Leicester Forest East; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading recruitment firm is looking for an IT Support Engineer to provide 1st and 2nd line technical support across multiple locations in the UK. The role requires hands-on troubleshooting of hardware and software issues, supporting system administration, and ensuring effective communication with users. Candidates should have experience in IT support, a strong understanding of Windows systems, and excellent customer service skills. This position offers a stable work environment with occasional travel between sites.

Qualifications

• Previous experience in a 1st/2nd line IT Support or Service Desk environment.
• Strong understanding of Windows operating systems and hardware troubleshooting.
• Familiarity with Microsoft 365 and Google Workspace.

Responsibilities

• Deliver 1st and 2nd line IT support across multiple UK sites.
• Troubleshoot and resolve incidents involving hardware, software, networks, and telephony.
• Assist with testing and deploying new systems and updates.

Skills

1st/2nd line IT Support experience

Windows operating systems

Hardware troubleshooting

Basic networking

Microsoft 365

Google Workspace

Communication skills

Problem solving

Team collaboration

Tools

IT ticketing systems

Job description

IT Support Engineer

Salary: £30,000 to £35,000

Job Type: Permanent

Location: Onsite - Leicester and Rugby (with occasional travel to other UK sites)

About the Company

Our client is a a well-established UK organisation with multiple operational sites is seeking a proactive IT Support Analyst to join its supportive and collaborative technology team. With a strong reputation in its sector and a long-serving staff base, the company offers a stable environment and a commitment to quality service across all departments.

About the Opportunity

This IT Support Engineer position offers an excellent opportunity for an enthusiastic IT professional to step into a key support role. You will provide hands‑on 1st and 2nd line technical support to users across several sites, ensuring systems run efficiently and downtime is minimised. The role is primarily onsite at the Midlands locations, with some flexibility for home working when needed.

Roles and Responsibilities

• Deliver 1st and 2nd line IT support across multiple UK sites
• Troubleshoot and resolve incidents involving hardware, software, networks, and telephony
• Support system administration tasks, including user setup, monitoring, and maintenance
• Assist with testing and deploying new systems, hardware, and updates
• Work closely with third-party support partners where required
• Uphold IT security standards and participate in business continuity activities
• Maintain documentation and asset records to ensure accuracy and compliance
• Provide excellent customer service to staff at all levels
• Participate in occasional out-of-hours support on a rota basis (details confirmed on appointment)

Your Skills and Experience

• Previous experience in a 1st/2nd line IT Support or Service Desk environment
• Strong understanding of Windows operating systems, hardware troubleshooting, and basic networking
• Familiarity with Microsoft 365, Google Workspace, and common business applications
• Experience with IT ticketing systems.
• Strong communication and customer service skills, with a proactive and positive approach
• Good problem‑solving ability and willingness to learn new technologies
• Capable of working independently while contributing effectively to a wider team
• Flexibility to travel between sites as required (occasional visits to other UK locations)
• A UK driving licence and own car are mandatory due to multi‑site responsibilities. Mileage would be claimed via expenses

Our client is passionate about developing your exciting career. They are big and diverse enough to offer you incredible opportunities, but small enough to know and care about team members as individuals.

To apply for the IT Support Engineer role, send your CV today, and we will review it and contact you immediately. Your Talent Solutions is a recruitment company that specialises in projects and programmes