IT Support Engineer

Castle Employment; Leeds; On-site; GBP 38,000; Full time

Job summary

A respected IT services provider in Leeds is seeking an IT Support Engineer to deliver high-quality support and improve IT systems. This role involves working closely with users, colleagues, and suppliers to ensure efficient technology operations. The ideal candidate has experience in 2nd and 3rd line support, strong problem-solving abilities, and a customer-focused attitude. The organization offers a salary up to £38,000 along with opportunities for career development within a supportive environment.

Benefits

Salary up to £38,000 based on experience

Opportunities for career development

Qualifications

• Experience in IT support or infrastructure roles, specifically 2nd and 3rd line.
• Proficient in Windows, Office 365, and networking.
• Strong troubleshooting and technical support skills.

Responsibilities

• Provide high-quality 2nd and 3rd line support to users.
• Identify and implement improvements in IT systems.
• Work collaboratively to resolve technical issues.
• Manage incidents and changes using ITIL principles.
• Maintain documentation and asset records.

Skills

Customer-focused approach

Strong communication skills

Problem-solving ability

Attention to detail

Technical knowledge of Windows

Technical knowledge of Office 365

Networking knowledge

End-user device knowledge

Tools

IT service management tools

Job description

IT Support Engineer –Leeds

Salary: Up to £38,000 (depending on experience)

Hours: 40 hours per week

Location: Leeds

Type: Full-time, permanent

Are you an IT professional who enjoys solving problems and delivering great service in a fast-moving environment? This is a fantastic opportunity to join a respected and forward-thinking organisation in Leeds as an IT Support Engineer.

You’ll play a key role in maintaining and improving IT systems, supporting end users, and ensuring technology runs efficiently across the business. Working as part of a collaborative team, you’ll also have the chance to contribute to wider IT projects and continuous improvement initiatives.

If you have experience in 2nd and 3rd line support and are looking for a role that offers variety, responsibility, and the opportunity to take the next step in your IT career, this could be the perfect move for you.

Key Responsibilities

• Provide high-quality 2nd and 3rd line support to users across the business.
• Identify and implement improvements to IT systems and processes to enhance efficiency and user experience.
• Work closely with IT colleagues and third‑party suppliers to resolve issues promptly and within agreed SLAs.
• Manage incidents, problems, and changes using ITIL-based best practices.
• Maintain accurate documentation and asset records to support compliance and reporting.
• Build strong relationships with colleagues to promote collaboration and improve system effectiveness.
• Support end‑user device management, including setup, configuration, and security.

What We’re Looking For

• Experience in IT support or infrastructure roles (2nd and 3rd line).
• A proactive, customer‑focused approach with strong communication skills.
• Good technical knowledge across Windows, Office 365, networking, and end‑user devices.
• Strong problem‑solving ability and attention to detail.
• Familiarity with IT service management tools and structured ticket handling.
• A positive, team‑oriented attitude with a willingness to learn and develop.

What You’ll Receive

• Salary up to £38,000 depending on experience.
• Opportunities for career development within a forward‑thinking, supportive organisation.

This is an excellent opportunity for an IT professional who wants to make a real impact in a collaborative, modern environment. If you’re ready to take the next step in your IT career and join a business that values growth and innovation, we’d love to hear from you.