IT Support Engineer

ECS Resource Group Ltd; Lancashire; On-site; GBP 30,000; Full time

Job summary

A leading IT support company is seeking a customer-focused Deskside Support Engineer for a permanent role in Lytham St Annes, Lancashire. This position offers a salary of £30,000 per annum and requires experience in deskside support and troubleshooting in a regulated environment. Candidates with SC clearance are prioritized. The role includes providing technical support, managing incident tickets, and maintaining end-user devices.

Qualifications

• Previous deskside, desktop, or 2nd line support experience in a corporate or regulated environment.
• Strong knowledge of Windows OS and Microsoft applications.
• Understanding of secure environments or public-sector IT is advantageous.

Responsibilities

• Providing deskside and hands-on technical support for all users.
• Troubleshooting and resolving hardware, software, and connectivity issues.
• Installing, configuring, and maintaining end-user devices.

Skills

Deskside support experience

Troubleshooting

Windows OS knowledge

Hardware diagnostics

Incident ticket management

Job description

Deskside Support Engineer

Permanent role
Lytham St Annes, Lancashire (FY8)
30,000 per annum

A fantastic opportunity has become available with the opportunity to work alongside leaders in the IT sector. Our client is seeking a customer-focused Deskside Support Engineer to join the on-site support team. This is a great opportunity for an experienced 2nd Line Support professional to join a secure, stable environment and support critical end-user services.

The role requires SC clearance; however, candidates can start once BPSS is confirmed. Applicants with existing and valid SC clearance will be prioritised.

As a Deskside Support Engineer, you will be responsible for:

• Providing deskside, floor-walking and hands-on technical support for all users.
• Troubleshooting and resolving hardware, software, and connectivity issues.
• Supporting Windows devices, laptops, desktops, printers, peripherals and mobile technologies.
• Managing incident tickets, ensuring timely updates, accurate logging, and resolution within SLAs.
• Installing, configuring, and maintaining end-user devices, following the company processes.
• Participating in an on-call rota alongside an engineer (likely 1 week on / 1 week off or 2 on / 2 off - TBC).

Proven skills and experience to ensure success in this role include:

• Previous deskside, desktop, or 2nd line support experience in a corporate or regulated environment.
• Strong knowledge of Windows OS, Microsoft applications, end-user devices, hardware diagnostics and configuration.
• Understanding of secure environments or public‑sector IT (advantageous).
• Active SC Clearance desirable; otherwise ability to undergo SC while starting with BPSS.

Further information available upon application.

ECS Resource Group is an Equal Opportunity Employer. In accordance with the Equality Act 2010, if you require an alternative form of application please let us know.