IT Support Engineer

Adecco; Lancashire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a passionate 1st Line Support Engineer in Lancashire. This permanent role involves providing technical support, troubleshooting issues, and ensuring system performance. The ideal candidate has a minimum of 2 years in IT support and strong communication skills. Full training will be provided, promoting a positive attitude in a collaborative environment.

Qualifications

• Proven experience in an IT support role, ideally in a fast-paced environment.
• Proficiency in Windows and Mac OS environments.
• Strong analytical skills with the ability to troubleshoot and resolve issues efficiently.
• Excellent verbal and written communication skills to assist non-technical users.

Responsibilities

• Serve as the first point of contact for internal staff needing assistance with hardware and software issues.
• Identify, diagnose, and resolve technical issues.
• Conduct regular maintenance and updates on IT infrastructure.
• Offer training sessions and create user documentation.
• Work closely with other departments to understand their IT needs.

Skills

Technical Support

Troubleshooting

System Maintenance

User Training

Collaboration

Education

IT related qualification

Tools

Windows

Mac OS

Networking Concepts

Job description

1st Line Support Engineer

lytham

Permanent

Adecco are privileged to be recruiting on behalf of this nationally recognised company.

Full training is available but you will need to be passionate about technology and helping others? This role would suit a you if you have a minimum of 2 years IT related work experience and are looking for a new challenge.

We are on the lookout for a dedicated IT Support Engineer on a permanent basis.

As an IT Support Engineer, you'll be the go-to tech guru, ensuring systems and hardware equipment runs smoothly and efficiently.

Responsibilities

• Providing Technical Support: Serve as the first point of contact for internal staff needing assistance with hardware and software issues.
• Troubleshooting: Identify, diagnose, and resolve technical issues, from basic user problems to more complex network challenges.
• System Maintenance: Conduct regular maintenance and updates on our IT infrastructure to ensure optimal performance.
• User Training: Offer training sessions and create user documentation to help our team maximise their technology use.
• Collaborating: Work closely with other departments to understand their IT needs and provide tailored solutions.

We want someone who is not just tech-savvy but also has a positive attitude and a knack for customer service!

Qualifications

• Experience: Proven experience in an IT support role, ideally in a fast-paced environment or IT related qualification.
• Technical Skills: Proficiency in Windows and Mac OS environments, as well as knowledge of networking concepts.
• Problem-Solving Ability: Strong analytical skills with the ability to troubleshoot and resolve issues efficiently.
• Communication Skills: Excellent verbal and written communication skills to assist non-technical users effectively.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.