IT Support Engineer

Anderson Wright Consulting Ltd; Kettering; On-site; GBP 25,000 - 28,000; Full time

Job summary

A fast-growing IT consultancy in Kettering is seeking an IT Support Engineer to provide high-quality support across hardware, software, and networking. You'll help ensure seamless IT operations for clients while enjoying opportunities for professional development and genuine career progression. The role requires strong troubleshooting skills and a minimum of 3 years experience in an IT support environment with a starting salary of £25,000, rising to £28,000 after 6 months.

Benefits

Professional development and training opportunities

Supportive and collaborative working environment

Genuine career progression opportunities

Qualifications

• Minimum 3 years’ experience in IT support, helpdesk, or MSP environment preferred.
• Strong knowledge of Windows and macOS operating systems and networking fundamentals.
• Excellent troubleshooting and customer service skills.

Responsibilities

• Provide 1st and 2nd line technical support via phone, email, and remote tools.
• Troubleshoot and resolve issues across desktops, laptops, servers, and networks.
• Install, configure, and maintain IT systems and software.

Skills

Technical support

Windows and macOS knowledge

Active Directory

Office 365

Networking fundamentals

Troubleshooting

Customer service

Education

Relevant certifications (e.g., CompTIA, Microsoft, ITIL)

Tools

Microsoft 365

Azure

Job description

Overview

IT Support Engineer – Managed Service Provider (MSP)

Kettering, UK | Full-Time | £25,000 starting salary, rising to £28,000 after 6 months + Benefits

The Company

Our client is fast-growing IT consultancy and MSP supporting a broad range of businesses across multiple industries. They pride themselves on delivering reliable, proactive, and customer-focused technology solutions, from cloud services and cybersecurity to infrastructure support. This is an excellent opportunity to join a forward-thinking company where your technical skills will be valued and your career can thrive.

The Role

As an IT Support Engineer, you’ll be the first point of contact for clients, providing high-quality support across hardware, software, networking, and cloud environments. You’ll work as part of a friendly, knowledgeable team to ensure seamless IT operations for a diverse client base.

Key Responsibilities

• Provide 1st and 2nd line technical support via phone, email, and remote tools.
• Troubleshoot and resolve issues across desktops, laptops, servers, networks, and cloud platforms (e.g., Microsoft 365, Intune, Azure).
• Install, configure, and maintain IT systems, software, and hardware.
• Proactively monitor systems to prevent downtime and respond to alerts.
• Escalate more complex issues to senior engineers when required.
• Document incidents, solutions, and technical procedures accurately.
• Contribute to process improvements and client satisfaction initiatives.

Key Requirements

• Minimum 3 years’ experience in IT support, helpdesk, or MSP environment (preferred).
• Strong knowledge of Windows and macOS operating systems, Active Directory, Office 365, and networking fundamentals.
• Experience with Azure, or similar cloud platforms.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Relevant certifications (e.g., CompTIA, Microsoft, ITIL) are desirable but not essential.
• Must live within a 20-mile radius of Kettering, UK, with a valid driving licence and access to a car.

Salary and Benefits

• Starting salary: £25,000 per annum
• Increased to £28,000 upon successful completion of the 6-month probationary period
• Professional development and training opportunities
• Exposure to a wide range of technologies and industries
• Supportive and collaborative working environment
• Genuine career progression opportunities within a growing business

How to Apply

If you’re an ambitious IT professional looking for your next step with a forward-thinking MSP, we’d love to hear from you.

All applications will be handled in the strictest confidence.