IT Support Engineer

NRL; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A global engineering firm in Kingston upon Thames seeks an IT Support Specialist to provide 1st and 2nd line support. You'll troubleshoot hardware/software issues, liaise with service providers, and manage IT assets. Ideal candidates have 5-7 years of experience and proficiency in MS365, Windows OS, and ServiceNow. This is a full-time PAYE contractor position with a hybrid work model.

Qualifications

• 5–7 years experience in 1st and/or 2nd line support within a helpdesk.
• Experience in an engineering or similar technical environment.

Responsibilities

• Provide responsive 1st and 2nd level IT support to end users.
• Install, configure, and maintain operating systems and software applications.
• Liaise with external service providers to ensure continuity and quality.
• Participate in IT projects including upgrades and deployments.
• Prepare IT assets for onboarding and manage their lifecycle.
• Maintain IT asset inventory.
• Manage administrative privileges and user access.
• Update technical documentation.
• Handle support requests using ServiceNow.

Skills

HW/SW troubleshooting

network protocols

SCCM

Active Directory

Cisco

MS365

Windows OS

ServiceNow

Education

HNC, HND, or Bachelor's degree (or equivalent)

Job description

Overview

Are you passionate about solving technical challenges and keeping IT systems running smoothly? Join our dynamic team as an IT Support Specialist, where you\'ll play a key role in supporting our UK operations and ensuring seamless IT experiences for employees and contractors.

Reporting Line

You\’ll report directly to the UK ICT Manager, providing both 1st and 2nd line support across a range of hardware, software, and network systems.

Responsibilities

• Provide responsive 1st and 2nd level IT support to end users, resolving hardware and software issues efficiently.
• Install, configure, and maintain operating systems and software applications.
• Liaise with external service providers (e.g., printing, mobile, audio) to ensure continuity and quality.
• Participate in IT projects including upgrades, deployments, and system improvements.
• Prepare IT assets for onboarding and manage their lifecycle.
• Maintain IT asset inventory and ensure physical security and tidiness in the data centre.
• Manage administrative privileges, passwords, and user access in line with internal policies.
• Update technical documentation to support troubleshooting and error resolution.
• Handle support requests, incidents, and resolutions using ServiceNow.

What We\’re Looking For

• Experience: 5–7 years in 1st and/or 2nd line support within a helpdesk team, ideally in an engineering or similar technical environment.
• Education: HNC, HND, or Bachelor\'s degree (or equivalent).
• Technical Skills: Strong knowledge of HW/SW troubleshooting, network protocols, SCCM, Active Directory, Cisco.
• IT Skills: Proficiency in MS365, Windows OS, and ServiceNow.

What We Offer

• Contract Type: PAYE contractor, full-time (37.5 hours/week)
• IR35 Status: Inside IR35
• Work Model: Hybrid – flexible hours and smart working options after initial office-based training
• Location: Kingston upon Thames
• Start Date: Immediate – as soon as the right candidate is identified

The NRL Group connects global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future.

We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer. You can ensure you stay safe when job searching online by visiting the JobsAware website.