IT Support Engineer

Anthropic; Greater London; Hybrid; GBP 130,000 - 175,000; Full time

Job summary

Anthropic is seeking an IT Support Engineer to keep our hybrid London-area offices running smoothly. You’ll triage and resolve issues across hardware, software, networking, and accounts, with a focus on macOS environments and scalable IT operations.

You’ll collaborate with IT Engineering and Security, automate repetitive tasks, and grow into more advanced infrastructure work. Strong scripting, Google Workspace and Slack administration, and a service mindset are essential.

Qualifications

• HHands-on IT support experience in a fast-paced environment.
• Experience supporting macOS endpoints and ChromeOS/iOS/Android.
• Experience with Google Workspace administration.
• Experience with Slack administration, permissions, and troubleshooting.
• Experience supporting and administering other SaaS tools.
• Understanding of identity and access fundamentals: SSO, MFA.
• Familiarity with MDM fundamentals and endpoint management concepts.
• Basic scripting (Bash or Python) for automation.
• Strong troubleshooting and communication skills.
• Take ownership of problems and follow through to resolution.

Responsibilities

• Triage and resolve issues across hardware, software, networking, and accounts.
• Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and core SaaS platforms.
• Troubleshoot device enrollment, configuration profiles, and policy enforcement.
• Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs).
• Handle escalations that require cross-team coordination.
• Join an on-call rotation for urgent issues outside business hours.
• Provide hands-on support for user technology, AV systems, conference rooms, and printers.
• Write and maintain internal documentation, including runbooks and knowledge base articles.
• Spot patterns in support requests and surface recurring issues for automation.
• Contribute to automation efforts and improve device management.

Skills

macOS

IT support

Scripting (Bash/Python)

Google Workspace admin

Slack admin

SSO/MFA

MDM fundamentals

Problem solving

Clear communication

Ownership

Tools

Google Workspace

Slack

GitHub

Atlassian

Job description

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About The Role

The IT Operations team keeps Anthropic running. We want every employee to do their best work without friction. We're hiring an IT Support Engineer who pairs strong technical skills with a service mindset and good judgment. Anthropic is growing fast, and IT needs to keep pace. That means onboarding at scale, automating repetitive work (including with Claude), and improving the day-to-day employee experience. You'll handle support across our mostly macOS environment and help with the operational work that lets us scale. You'll work closely with IT Engineering and Security, with room to grow into more technical infrastructure work over time. This isn't a scripted support role. You'll have real ownership, use your judgment to improve our processes, and grow with the team as we scale.

Key responsibilities

• Triage and resolve issues across hardware, software, networking, and accounts, mostly through our ticketing system, plus Slack and in-person


• Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)


• Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement


• Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)


• Handle escalations that need cross-team coordination


• Join an on-call rotation for urgent issues outside business hours


• Provide hands‑on support for user technology, AV systems, conference rooms, and printers


• Communicate clearly with users at every technical level


• Write and maintain internal documentation, including runbooks, how-to guides, and knowledge base articles


• Spot patterns in support requests, surface recurring issues, and flag opportunities to automate


• Help streamline onboarding and other high-volume operations as we scale


• Contribute to automation efforts


• Maintain and improve device management, identity, and access systems


• Write scripts (Bash, Python) to automate repetitive tasks

Minimum Qualifications

• Hands‑on IT support experience, ideally in a fast‑paced environment


• Experience supporting macOS endpoints, and comfortable supporting ChromeOS, iOS, and Android


• Experience with Google Workspace administration


• Experience with Slack administration, including workspace management, permissions, and troubleshooting


• Experience supporting and administering other SaaS tools


• Understanding of identity and access fundamentals: SSO, MFA, directory services


• Familiarity with MDM fundamentals and endpoint management concepts


• Basic scripting (Bash or Python) for automation


• Strong troubleshooting skills, with a methodical and persistent approach


• Clear communicator who enjoys helping people solve problems


• Take ownership of problems and follow through until they're resolved

Preferred Qualifications

• Familiarity with zero‑trust security concepts and endpoint security tooling


• Networking basics: DNS, DHCP, VPNs


• Experience with IT projects beyond day‑to‑day support, such as migrations, tool rollouts, or process redesigns


• Experience using AI tools to improve personal or team productivity


• Interest in developing deeper technical skills and taking on more complex systems administration over time

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary

£130,000—£175,000 GBP

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

How We're Different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We’re an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest‑impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.

Guidance on Candidates' AI Usage:

Learn about our policy for using AI in our application process.