IT Support Engineer

Anderson Wright Consulting; England; On-site; GBP 25,000 - 28,000; Full time

Job summary

A forward-thinking IT consultancy is seeking an IT Support Engineer to provide high-quality technical support across hardware, software, and cloud environments. The ideal candidate will have a minimum of 3 years' experience, strong knowledge of Windows and macOS, and excellent troubleshooting skills. This role offers a starting salary of £25,000 with scope for progression and professional development in a supportive environment.

Qualifications

• Minimum 3 years' experience in IT support, helpdesk, or MSP environment.
• Strong knowledge of Windows and macOS operating systems.
• Experience with Azure or similar cloud platforms.

Responsibilities

• Provide 1st and 2nd line technical support via phone, email, and remote tools.
• Troubleshoot and resolve issues across various platforms.
• Install, configure, and maintain IT systems and hardware.

Skills

Troubleshooting

Customer Service

Communication

Education

Relevant certifications (e.g., CompTIA, Microsoft, ITIL)

Tools

Windows Operating System

macOS Operating System

Active Directory

Office 365

Azure

Job description

The Company

Our client is fast-growing IT consultancy and MSP supporting a broad range of businesses across multiple industries. They pride themselves on delivering reliable, proactive, and customer-focused technology solutions, from cloud services and cybersecurity to infrastructure support. This is an excellent opportunity to join a forward-thinking company where your technical skills will be valued and your career can thrive.

The Role

As an IT Support Engineer, you'll be the first point of contact for clients, providing high-quality support across hardware, software, networking, and cloud environments. You'll work as part of a friendly, knowledgeable team to ensure seamless IT operations for a diverse client base.

Key Responsibilities

• Provide 1st and 2nd line technical support via phone, email, and remote tools.
• Troubleshoot and resolve issues across desktops, laptops, servers, networks, and cloud platforms (e.g., Microsoft 365, Intune, Azure).
• Install, configure, and maintain IT systems, software, and hardware.
• Proactively monitor systems to prevent downtime and respond to alerts.
• Escalate more complex issues to senior engineers when required.
• Document incidents, solutions, and technical procedures accurately.
• Contribute to process improvements and client satisfaction initiatives.

Key Requirements

• Minimum 3 years' experience in IT support, helpdesk, or MSP environment (preferred).
• Strong knowledge of Windows and macOS operating systems, Active Directory, Office 365, and networking fundamentals.
• Experience with Azure, or similar cloud platforms.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Relevant certifications (e.g., CompTIA, Microsoft, ITIL) are desirable but not essential.
• Must live within a 20-mile radius of Kettering, UK, with a valid driving licence and access to a car.

Salary and Benefits

• Starting salary: £25,000 per annum
• Increased to £28,000 upon successful completion of the 6-month probationary period
• Professional development and training opportunities
• Exposure to a wide range of technologies and industries
• Supportive and collaborative working environment
• Genuine career progression opportunities within a growing business

How to Apply

If you're an ambitious IT professional looking for your next step with a forward-thinking MSP, we'd love to hear from you.

All applications will be handled in the strictest confidence