IT Support Engineer

IT Talent Solutions; Crawley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT recruitment agency in Crawley seeks an experienced Second Line Support Engineer to deliver exceptional technical support for Microsoft technologies. The ideal candidate will provide support for desktops, administer Microsoft 365, and troubleshoot technical issues within a collaborative team setting. This opportunity offers a chance to enhance skills while ensuring smooth operations in a modern IT environment.

Qualifications

• Proven experience in 2nd line support roles.
• Strong knowledge of Microsoft environments.
• Ability to manage hardware, software, and networking issues.

Responsibilities

• Provide 2nd line support for desktops, laptops, and mobile devices.
• Administer Microsoft 365, Active Directory, and Intune.
• Troubleshoot various technical issues.

Skills

2nd line support experience

Microsoft 365

Active Directory

Intune

Windows 10/11

Basic networking

Clear communication

Team player

Proactive approach

Job description

Second Line Support Engineer

We're looking for an experienced Second Line Support Engineer to join a tight-knit IT team based in Crawley. You'll provide technical support across Microsoft technologies, ensuring smooth day-to-day operations and great customer service.

Key responsibilities

• Deliver 2nd line support for desktops, laptops, and mobile devices
• Administer Microsoft 365, Active Directory, and Intune
• Troubleshoot hardware, software, and network issues
• Manage incidents and service requests
• Assist with upgrades, patching, and documentation

What we're looking for

• Proven 2nd line support experience
• Strong knowledge of Microsoft 365, AD, and Intune
• Good understanding of Windows 10/11 and basic networking
• Clear communicator and team player with a proactive approach

This is a great opportunity to join a collaborative IT team, develop your skills, and work with modern Microsoft technologies.