IT Support Engineer

Onyx-Conseil; City Of London; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading technology firm in City Of London is seeking an IT Support Engineer to join their close-knit team. Your responsibilities will include providing technical support, assisting with customer installations, and handling hardware assembly. Candidates should have experience in IT support and strong problem-solving skills. This position offers a salary of £27,000 to £30,000 plus benefits like 25 days holiday and enhanced pension.

Benefits

25 days holiday

Enhanced pension

Death in service benefits

Qualifications

• Experience in 1st or 2nd line IT support.
• Hands-on hardware assembly or electronics knowledge is a plus.

Responsibilities

• Provide first and second line technical support via phone and email.
• Support pre- and post-sales technical activities including installations.
• Assist customers on-site when required.
• Assemble cables and solar panels when needed.
• Monitor hosted systems for faults or anomalies.

Skills

Strong problem-solving skills

Customer-focused communication

Tools

Zendesk

Job description

Overview

IT Support Engineer – Stevenage (Site-based, Monday to Friday, 9am-5:30pm with flexibility). £27,000 to £30,000 + 25 days holiday (3 taken at Christmas shutdown), enhanced pension, death in service.

This organisation is part of a larger, market-leading European technology group, known for its innovative products and intelligent mobility solutions. The UK office operates as a small, friendly team where everyone pulls together, offering the backing and stability of a large international company with the day-to-day feel of a family-run business.

The Role

Excellent opportunity to join a small, close-knit UK team as part of a well-established global business. This is a varied role where you'll provide 1st and 2nd line IT support, assist with customer installations, and even get involved in assembling hardware and solar kits.

• Provide first and second line technical support via phone and email, logging cases in Zendesk
• Support pre- and post-sales technical activities, including installations and troubleshooting
• Assist customers on-site when required, occasionally travelling with the sales team
• Assemble cables, accessory kits, and solar panels when needed
• Monitor hosted systems and flag any site faults or data anomalies

The Person

• Previous experience in 1st or 2nd line IT support
• Strong problem-solving skills and ability to work across hardware and software issues
• Confident communicator with a customer-focused approach
• Any hands-on hardware assembly or electronics knowledge is a plus