It Support Engineer

Devonshire Hayes Recruitment Specialists Ltd; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a talented IT Support Analyst to join their team in London. This role involves managing Active Directory, providing technical support for end-users, and configuring laptops. Candidates should have experience with Microsoft 365 Entra and be capable of troubleshooting both hardware and software issues. The position requires working onsite for 5 days a week.

Qualifications

• Experience in Active Directory management.
• Proficient in Microsoft 365 Entra setup needs.
• Capability to troubleshoot Windows 10, 11 and Office 365.

Responsibilities

• Manage user accounts and group policies in Active Directory.
• Configure and deploy laptops for end-users.
• Provide technical support for hardware and software issues.

Skills

Active Directory Management

Microsoft 365 Entra

Technical Support

Troubleshooting

Documentation

Job description

Devonshire Hayes have partnered with a fantastic company as they are looking to hire a talented IT Support Analyst to join their team. You will be tasked with:

Key Responsibilities

• Active Directory Management: Provide user account management, group policy administration, and support for Active Directory-related issues.
• Microsoft 365 Entra: Support and troubleshoot Microsoft 365 Entra setup and integrations, ensuring seamless access and functionality.
• Laptop Builds & Configurations: Build, configure, and deploy laptops to end-users, ensuring they are properly set up with necessary software, drivers, and security settings.
• Technical Support: Offer support to end-users, resolving hardware, software, and networking issues, either remotely or on-site for Windows 10, 11 and Office 365.
• Troubleshooting & Issue Resolution: Troubleshoot and resolve technical issues related to operating systems, applications, networks, and hardware.
• Documentation & Reporting: Maintain documentation of troubleshooting steps, technical issues, and configurations.
• Software & Hardware Installations: Assist with the installation and configuration of software, operating systems, and hardware peripherals for end-users.
• Collaboration: Work closely with internal IT teams to provide efficient solutions and elevate issues when necessary.

You will be required to work 5 days per week onsite.