IT Support Engineer

Spider Web Recruitment; City Of London; On-site; GBP 28,000 - 34,000; Full time

Job summary

A Managed Services Provider in London seeks an experienced IT Support Engineer to deliver both on-site and remote support to schools and organizations. Ideal candidates will possess strong problem-solving skills, experience in Google Workspace and Microsoft 365, and the ability to communicate effectively with colleagues. This full-time role offers a competitive salary of £28,000 - £34,000 and opportunities for professional development.

Benefits

Competitive salary

21 days holiday plus bank holidays

Professional development support

Qualifications

• Adaptable with strong problem-solving skills and a collaborative mindset.
• Experience in providing technical support, ideally in a Level 2 role.
• A genuine passion for technology with effective communication skills.

Responsibilities

• Provide technical support to end-users promptly.
• Collaborate with team members to enhance overall system performance.
• Maintain IT inventory and manage equipment efficiently.

Skills

Technical support to end-users

Troubleshooting hardware and software issues

Google Workspace

Microsoft 365

Problem-solving skills

Team collaboration

Tools

Smoothwall firewalls

Job description

IT Support Engineer - Spider are advertising on behalf of an established Managed Services Provider (MSP), who are looking for an IT Support Engineer to join their team in Crouch End, North London in this permanent, full-time opportunity.

About them:

They are an experienced MSP offering tailored IT services with a strong focus on client satisfaction. With over 20 years of experience, they support a diverse range of clients - from local charities and schools to large enterprises - through reliable solutions and exceptional support from a skilled, dedicated team.

Fantastic company package includes:

• Salary: Competitive salary ranging from £28,000 - £34,000 per annum depending on experience.
• Holiday: 21 days, plus bank holidays (increasing each year up to 25 days)
• Other: Professional development support with clear growth opportunities, within a friendly and inclusive working culture that promotes regular team socials and a supportive atmosphere.

About the role:

As an IT Support Engineer, you'll be a key part of the technical operations team, providing both on-site and remote support to schools and other organisations across central London. The role offers a varied mix of on-site field engineering and helpdesk-based support activities. You'll work closely with customers and colleagues to identify and resolve issues quickly, ensuring reliable, secure IT systems and a great user experience. This role involves travel to schools and other client sites across central London, where you will collaborate closely with various teams to promptly identify and resolve issues, maintaining a reliable and productive work environment.

Working hours for this role will be 40 per week, Monday - Friday.

Key Duties include:

• Provide technical support to end-users, expertly troubleshooting hardware and software issues in a timely manner.
• Supporting environments based on Google Workspace, Microsoft 365, Windows, and Smoothwall firewalls.
• Collaborate with team members to identify recurring issues and develop innovative IT solutions that enhance overall system performance.
• Maintain and manage IT inventory, ensuring all equipment is up-to-date and operating efficiently.
• Assist in the implementation of new technologies and upgrades, ensuring minimal disruption to daily operations.
• Document support requests and resolutions, contributing to knowledge sharing within the team for continuous improvement.

About You:

As an IT Support Engineer, you will be adaptable and have strong problem-solving skills coupled with a collaborative mindset. You'll be comfortable working independently on client sites as well as part of a wider technical team. You have a genuine passion for technology and a knack for communicating effectively with your colleagues. This is a hands‑on role ideal for a Level 2 engineer. Your commitment to providing outstanding support and your enthusiasm for helping others will make you a perfect fit in our team-oriented environment.

Please note: The post will be subject to an Enhanced DBS check process.

If you have the relevant skills and experience for this IT Support Engineer role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

Please check your email inbox and spam/junk mail folder for any email correspondence regarding this role.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us as soon as you are able so that we can make the appropriate adjustments.

Additional keywords: IT Support Engineer, MSP, Managed Services Provider, IT solutions, Technician, 1st Line Support, 2nd Line Support, Technical Support Engineer, Field Support Engineer, Microsoft 365, Google Workspace, School IT Support, Helpdesk.