IT Support Engineer

GreatFind Recruitment; City Of London; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading recruitment agency is seeking an IT Support Technician to join a busy school IT team in Ealing, West London. The role involves providing 1st and 2nd line support, managing helpdesk tickets, and maintaining various IT systems. Ideal candidates have a strong background in Windows and Microsoft technologies, and experience in Google Workspace. This is a full-time position with a competitive salary and opportunities for professional development.

Benefits

Competitive salary

Opportunities for training and professional development

Friendly, collaborative school environment

Qualifications

• Proven experience in a Microsoft-based network environment.
• Experience in an IT helpdesk role.
• Excellent troubleshooting and problem-solving skills.

Responsibilities

• Provide 1st and 2nd line IT support to staff and students.
• Manage helpdesk tickets in line with agreed SLAs.
• Support and maintain Windows 11 devices.

Skills

Windows Server

Windows 10/11

Microsoft 365

Networking Fundamentals

Google Workspace

Troubleshooting

Customer Service

Apple Networks

Education

University degree or vocational training in IT

Microsoft Certified Professional (MCP)

CompTIA or similar certification

Tools

Microsoft Active Directory Server

Capita SIMS.Net

Cisco Meraki

Sophos Antivirus

Job description

We're looking for a proactive and customer-focused IT Support Technician to join a busy school IT team, supporting a large secondary school and a nearby primary school. This is a hands‑on role where you'll deliver high‑quality 1st and 2nd line support, maintain a wide range of IT systems, and contribute to key projects across 2 sites.

Working closely with the Multi‑Site Network Manager, you'll be instrumental in keeping the school's technology running smoothly - from Windows and Apple networks to Google Classroom, AV systems, and infrastructure maintenance.

Location: Ealing, West London

Long term Contract role - full-time (35 hours per week)

Salary - equivalent to £25-28k

Key Responsibilities

• Provide 1st and 2nd line IT support to staff and students, both remotely and in person.
• Manage helpdesk tickets in line with agreed SLAs.
• Support and maintain Windows 11 devices in a Microsoft Active Directory Server 2019/22 environment.
• Administer Google Workspace and Google Classroom platforms.
• Maintain and update IT asset registers and system documentation.
• Install, configure, and repair computers, printers, AV equipment, and network components.
• Assist with the maintenance of Apple network systems.
• Support networking infrastructure, including switches, Wi‑Fi, antivirus, web filtering, and access control systems.
• Provide technical support at school events such as parents' evenings and productions.
• Assist with project work, including cabling, installing LED screens, and upgrading equipment.

About You

• University degree, vocational training in IT, or equivalent professional experience.
• Microsoft Certified Professional (MCP), CompTIA, or similar certification desirable.
• Proven experience in a Microsoft-based network environment and in an IT helpdesk role.
• Strong technical knowledge of Windows Server, Windows 10/11, Microsoft 365, and networking fundamentals (DNS, DHCP, IP, Wi‑Fi).
• Experience with Google Workspace, Apple networks, Capita SIMS.Net, Cisco Meraki, Sophos Antivirus, and AV equipment is an advantage.
• Excellent troubleshooting and problem‑solving skills, with the ability to work independently or as part of a team.
• Strong time management, communication, and customer service skills.
• Understanding of Health & Safety requirements when working in IT environments.

Benefits

• Competitive salary based on experience.
• 35 hours per week, Monday to Friday.
• Opportunities for training and professional development.
• Friendly, collaborative school environment.

Safeguarding

This role requires an Enhanced DBS check and adherence to safeguarding policies. The school is committed to equal opportunities and welcomes applications from candidates of all backgrounds.

Apply today or get in touch for a confidential conversation about this opportunity.