IT Support Engineer

La Fosse; Chippenham; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading UK-based hospitality group seeks an IT Support Engineer to provide essential technical support across its diverse portfolio. Responsibilities include troubleshooting, configuring systems, and maintaining documentation. The ideal candidate has experience in IT support and a solid understanding of key technologies. Join a dynamic organisation focused on teamwork and professional development.

Qualifications

• Proven experience in IT Support, Helpdesk, or Service Desk role.
• Solid understanding of networking fundamentals and IT security best practices.
• Experience supporting ERP or business-critical applications is desirable.

Responsibilities

• Provide IT support for desktop systems and business software.
• Diagnose and resolve technical issues.
• Install, configure, and maintain PCs and laptops.
• Manage access permissions in core systems.

Skills

Strong communication skills

Problem-solving abilities

Excellent customer service

Self-motivated

Organised and methodical

Education

CompTIA A+

Microsoft Certified

ITIL Foundation

Tools

Microsoft Windows 10/11

Microsoft 365

Active Directory

Job description

IT Support Engineer | National Manufacturing & Hospitality

Location: Chippenham

Salary: £30 000 - £35 000

We’re looking for an IT Support Engineer to join a leading UK-based hospitality group, supporting a diverse portfolio of venues and offices across the country. This is an exciting opportunity to be part of a large, people-focused organisation that values teamwork, learning, and continuous improvement.

The Role

As an IT Support Analyst, you’ll play a vital role in delivering high-quality technical support to end users across the business. You’ll provide first and second-line support for hardware, software, and network systems, ensuring reliable and efficient IT service delivery. This role involves diagnosing and resolving incidents, managing user accounts, configuring new devices, and maintaining core business applications, including ERP systems.

Key Responsibilities

• Provide day-to-day IT support for desktop systems, Microsoft applications, and business software.
• Diagnose and resolve technical issues via phone, email, or in person, maintaining a strong customer focus.
• Install, configure, and maintain PCs, laptops, and peripherals in line with company standards.
• Set up new user accounts and manage access permissions in core systems and Microsoft 365.
• Escalate complex issues to senior engineers or third-line support when necessary.
• Assist with system upgrades, patch management, and application rollouts.
• Maintain accurate documentation of incidents, solutions, and configurations.
• Contribute to IT projects and process improvement initiatives.
• Participate in the on-call rota to provide out-of-hours support as required.

About You

• Strong communication skills with the ability to deliver excellent customer service.
• Self-motivated and proactive with a flexible, can-do attitude.
• Able to work both independently and as part of a collaborative team.
• Excellent troubleshooting and problem-solving abilities.
• Organised, methodical, and capable of prioritising tasks effectively.

Experience and Qualifications

• Proven experience in an IT Support, Helpdesk, or Service Desk role.
• Solid understanding of Microsoft Windows 10/11, Microsoft 365, and Active Directory.
• Knowledge of PC hardware setup, networking fundamentals, and IT security best practices.
• Experience supporting ERP or business-critical applications (desirable).
• Relevant IT qualifications (e.g., CompTIA A+, Microsoft Certified, ITIL Foundation) are advantageous.

Why Join Us

You’ll be part of one of the UK’s most dynamic hospitality businesses — an organisation that combines the scale of a national group with a culture of inclusion, respect, and teamwork. We offer genuine opportunities for career growth, professional development, and the chance to make a real impact in a fast-paced, people-driven environment.