IT Support Engineer

IMT Resourcing Solutions; Cheltenham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading national services business in Cheltenham is hiring an IT Support Engineer to provide hands-on support across the UK. The role focuses on maintaining business-critical systems, setting up hardware, diagnosing issues with software and connectivity, and ensuring effective collaboration within the IT team. Candidates should have experience with Active Directory, Windows Server, and possess strong communication skills. This varied role offers opportunities for growth and process improvements within a supportive team.

Qualifications

• Experience supporting PCs and laptops in a commercial environment.
• Hands-on experience administering Active Directory domains and Windows Server operating systems.
• Good understanding of networking and connectivity troubleshooting.
• Full UK driving licence.
• Awareness of ISO27001.

Responsibilities

• Provide IT support via phone, email, and in person.
• Set up desktop and laptop computers.
• Diagnose and resolve PC and server hardware issues.
• Support Windows systems and key applications.
• Ensure safe disposal of obsolete equipment.

Skills

Supporting PCs and laptops in a commercial environment

Administering Active Directory domains

Troubleshooting networking and connectivity

Communication skills

Attention to detail

Job description

Our client, a leading national services business, is hiring an IT Support Engineer to provide hands‑on technical support to colleagues across the UK. This role offers the opportunity to keep business‑critical systems running smoothly, while working with a broad range of technologies and stakeholders.

What you’ll do

Provide IT support by phone, email and in person on hardware, software, systems and databases.

Set up desktop and laptop computers, ensuring systems are ready for use and correctly configured.

Diagnose and resolve issues with PC and server hardware, network and internet connectivity, and telephone systems.

Support and troubleshoot Windows 10 / 11, Windows Server 2019 / 2022, Active Directory, SQL Server, SharePoint, Office 365 and key line‑of‑business applications (including ERP and time & attendance systems).

Ensure safe disposal of obsolete equipment, consumables and waste materials in line with company procedures and legal requirements.

Travel to UK sites as required (pool car provided) to deliver on‑site support and project work.

You’ll work closely with other IT team members, managers and internal customers to prioritise business needs, respond to monitoring alerts and ensure issues are resolved promptly and professionally.

What we’re looking for

Experience supporting PCs and laptops in a commercial environment.

Hands‑on experience administering Active Directory domains and Windows Server operating systems.

Good understanding of networking and connectivity troubleshooting.

Strong communication skills with an excellent telephone manner and clear written English.

High attention to detail, accuracy and a methodical approach to problem solving.

Full UK driving licence.

Awareness of ISO27001.

Experience with NetSuite or similar ERP platforms

Confidence working with data in tools such as Excel or other statistical / analysis packages.

The ideal candidate will be proactive, customer‑focused and comfortable juggling multiple priorities. You’ll enjoy working in a collaborative environment, reacting quickly to issues while looking for opportunities to improve processes and service quality.

Broad exposure to modern Microsoft technologies and enterprise applications.

Varied, hands‑on role supporting multiple sites and teams.

Opportunity to influence process improvements and ways of working.

Supportive IT team environment with scope to grow your skills.

Apply now to play a key role in keeping systems running smoothly and supporting colleagues across a growing, multi‑site organisation.

It Support Engineer • Cheltenham, Gloucestershire, United Kingdom